I just joined the Priority Club and called in about booking a hotel for a weekend in Atlanta. The Crowne Plaza Marietta had good rates so I went for it. They ICH guy on the phone convinced me to upgrade to Club Level for only $5 extra and I was told that It would be quiet, larger and would be key access only. Pretty sweet for $5 extra.

Upon arrival, it was fantastic. They gave us free drink cards and were so pleasant. But, we didn't have key access, even though the sign outside the elevator on our floor said "Club Level." No big deal, no key, who cares.

Then midnight came and a bus of marching band kids unloaded at the hotel and onto our floor slamming doors, screaming down the hall. I was really confused since I was supposed to be on the Quiet Level. After two phone calls, the staff refunded us our money and apologized. They called after they sent a security guard up to check on us, but they were high school kids, what can you expect.

I was not mad at the hotel staff but rather at the ICH guy for misleading us to believe that this was an adults only floor where we'd be undisturbed. Instead we had a bunch of High school kids being high school kids on our floor and we could hear their entire conversation and yells running, etc.

Basically, don't trust club level at this hotel, as it doesn't exist and make sure you don't have a marching band. Although the staff was great, the misleading info from the get go made our stay less than pleasant.

This hotel was previously a Wyndham hotel, and was converted to Crowne Plaza in 2006. The staff is exceptional, the bed was SUPER COMFY , and they even include a sleep pak to help travelers relax. It includes a relaxing CD, earplugs,eye mask, and lavender spray. Everything about this hotel is professional. We would definitely stay here again.

I was in Marietta for only one night but would have loved to stay longer. The staff made me feel right at home from the time I walked through the doors. They were friendly and professional at all times and each one of them went out of their way to help me find some specific items I wanted to bring home for my children. At other very pricey hotels I've stayed at, when the concierge couldn't help me, he or she would always ask another person. If that was unsuccessful I would get an apology. At this Crowne Plaza, the two women behind the desk, Anne and Mahogany kept giving me options and ideas of where I could find the items. When we exhausted those options, they involved their manager, Ella. She went out of her way to personally drive me to the store where I could find the items for my children. When I was ready to return, the hotel was very busy and didn't have a driver to come and get me, so the engineer , Ernest, took time from his responsibilities to pick me up so I wouldn't have to wait long. When I tried to thank him, he only responded that making sure my stay is pleasant and I get what I need is everyone's responsibility at the hotel. I didn't think this work ethic existed any more.
It is very obvious that the management at this Crowne Plaza has it right. They encourage what they teach and the staff is obviously very happy there. The next time I am anywhere near Marietta, I will stay at the Crowne Plaza and will recommend it to my colleagues who travel here.

I stayed here while attending a business coference. The rooms are clean and fairly nice. I'm not sure really how to rate this hotel. I experienced no real flaws in service or in the accomodations, but it's just your run of the mill business hotel. If I had to stay in Marietta again, I suppose i could do a lot worse.