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“Good, but some issues” 3 of 5 stars
Review of Hilton Garden Inn Atlanta East/Stonecrest

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Hilton Garden Inn Atlanta East/Stonecrest
3.0 of 5 Hotel   |   7890 Mall Ring Rd, Lithonia, GA 30038   |  
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Breakfast on Us!
Ranked #1 of 8 Hotels in Lithonia
Certificate of Excellence 2014
Tel Aviv
Senior Contributor
39 reviews 39 reviews
37 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Good, but some issues”
3 of 5 stars Reviewed December 13, 2012

I stayed here for 2 nights on business in early December. Room was fine, comfortable bed. Staff were also very friendly - was always greeted every time I came in or out the hotel.
But, two areas that let it down:
1) I couldn't get the airflow in the room working - tried and failed.
2) At breakfast, found that the bagels had mold all over them and the bread for the toast was rock hard. The lady serving apologized, but there was nothing she could do.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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198 reviews from our community

Traveler rating
    102
    57
    23
    7
    9
See reviews for
61
33
17
66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Dothan, Alabama
Top Contributor
197 reviews 197 reviews
26 hotel reviews
Reviews in 46 cities Reviews in 46 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed November 19, 2012

I decided to break up my travel by spending the night at this hotel. The hotel was clean and comfortable. The staff was very accommodating. Breakfast the next morning was somewhat overpriced...and I have had better. I'm giving the hotel the highest rating because of the assistance they gave in locating the sports jacket I left behind in my room. When I called back to see if it had been found, they were very helpful in locating it and promised to have it delivered by FEDEX in two days.

Room Tip: I had a room on the upper level and enjoyed my peace and quiet.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sachse, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 4, 2012

If you are staying on the side of Atlanta this is a must stay. Great service, awesome staff, cook to order breakfast, so it's nice and fresh, not the nuked stuff... Super clean rooms... Plus they have an indoor pool and hot tub...and a nice gym

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alabama
Top Contributor
98 reviews 98 reviews
20 hotel reviews
Reviews in 52 cities Reviews in 52 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 9, 2012

We book 2 rooms there on our way to Myrtle Beach. The Rooms were Great. The Staff were great. We had a problem with one room and the staff quickly moved us to a new room with no questions ask. The breakfast was also very good. The staff was always talking to you to make sure you were hapy withn your stay.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Loganville, Georgia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed October 2, 2012

Rude Lakasha the meeting and event coordinator. Unprofessional and a liar. Stated we would not be able to provide our own caterer but a group next door to our event was able to.
3 Requests for podium and mike. We were advised these items were not on our contract. However we provided the email from Lakasha advising the items would be provided. After our event begain the podium was brought into the room.
Hotel catering provided Danish and juices. Juice was placed in room at 8am, event didn't start until 10am. If one our our board members had not arrived at 8 we would never have known. Nothing was ever refilled. When the catering staff brought the juice that was the last time we saw them.
Complaints to corporate office was sent to the GM. Mr. Patel. He called and offered no apology. As a matter of fact he behaved as though calling us was an unconvince for him.
So I will never use this clip joint for another event. I wouldn't send my worse enemy here.

Stayed September 2012, traveled on business
Was this review helpful? Yes 6
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Greenville, South Carolina
Top Contributor
71 reviews 71 reviews
65 hotel reviews
Reviews in 59 cities Reviews in 59 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 9, 2012

I tried a different Hilton Garden this time and it was just as great as the other ones I've stayed. Great beds, clean rooms and an excellent Breakfast. The service from check in to check out, short order cook and waiter was excellent.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed August 29, 2012 via mobile

Had our corporate meeting at this property earlier this week. Everything was great! From the helpfulness of the staff to the lunch buffet, couldn't have asked for it to have been any better! I recommend this hotel as the place to stay when in the Lithonia area.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Atlanta East/Stonecrest

Address: 7890 Mall Ring Rd, Lithonia, GA 30038
Phone Number:
Location: United States > Georgia > Lithonia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Lithonia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Atlanta East/Stonecrest 3*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hilton Garden Inn Atlanta East Hotel Lithonia
Hilton Lithonia
Hilton Garden Inn Lithonia
Lithonia Hilton

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