First off let me state that I frequently travel on business and this is not the normal for holiday inn express that I've visited in the past. Upon arrival my wife checked in and was given the key cards to a room that was occupied by a sleeping customer whom we walked in on. After startling the gentleman we returned to the front desk and I stated to the attendant that you may want to be more careful and take the time and be certain that the room which you are assigning to your customers is not in service as this could end up as a very bad problem, she then stated in a inconsiderate manner (IMO) that no one was in the room and as I corrected her and told her to check her self she picked up the phone and then put it down and said she would give us a different room. Also stating at this time that the system was showing on her end in the computer that the room was in fact vacant. With much frustration my wife took the new key cards and we went to a different room. If this was not last minute I probably would leave and go to a different establishment. I understand that mistakes will happen but don't be inconsiderate and rude as if its the customers fault, when we made the mistake clear and apparent to you. What did you expect us to do? It wasn't out fault someone was in the room. After she saw our frustration she did say she was sorry in the end. Just my opinion on the situation.
- Also Known As:
- Holiday Inn Hotel And Suites Lithonia-Stonecrest
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express and Suites Atlanta East-Lithonia. Ideally located 20 minutes east of Atlanta, the Holiday Inn Express and Suites is close to many of Atlanta's attractions. Area attractions include Georgia Aquarium, Zoo Atlanta, Stone Mountain Park, The New World of Coke, and the Stonecrest shopping center. The hotel is located directly on Interstate 20 offering convenient access to all east and west bound travelers. The local area provides a variety of championship golf courses, parks and outdoor recreation. Several restaurants, sports bars and specialty shops are in the Stonecrest vicinity and are even within walking distance. With the hotel's ideal location in Lithonia a variety of local businesses are within a short drive of the hotel. These local businesses include Baxter International, Georgia Pacific, Volume Transportation, International Paper, and BIO labs. All guest rooms are oversized and include a pull out sofa, microwave and refrigerator. Enjoy a Simply Smart Breakfast every morning including hot and cold items and our world famous cinnamon rolls. Whether traveling for business or pleasure, the Holiday Inn Express and Suites Atlanta East-Lithonia is located in the perfect location to make our hotel your home away from home. Our inviting accommodations and customer service will make your stay memorable. Come let us show you a good old time with our Southern Hospitality Service. ... more less
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