We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just okay for me” 3 of 5 stars
Review of Candlewood Suites Atlanta West I-20

Save Saved
You added Candlewood Suites Atlanta West I-20 to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Candlewood Suites Atlanta West I-20
2.0 of 5 Hotel   |   913 Bob Arnold Blvd, Lithia Springs, GA   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #9 of 11 hotels in Lithia Springs
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Just okay for me”
3 of 5 stars Reviewed April 25, 2014

Not the greatest location as compared to others along I-20 but it is a new property and quiet. Hotel is on the small side and no breakfast they consider themselves extended stay hotel but for me the Candlewood brand is somewhat confusing as to the guest services provided.

PLUSES-

Computer and printer in the lobby
Outdoor grills
Microwave and fridge in every room

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectorofSales913, Director of Sales at Candlewood Suites Atlanta West I-20, responded to this review, May 4, 2014
Dear DCAdGuy,

Thank you for your feedback. I am sorry to hear you were not happy with the size of our rooms. Our location off of I-20 ensures that our hotel is one of the quietest in the area. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Deant'e M
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

9 people have reviewed this hotel

Traveler rating
    0
    4
    3
    2
    0
See reviews for
4
Couples
0
Solo
0
4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Nashville, Tennessee
Top Contributor
91 reviews 91 reviews
89 hotel reviews
Reviews in 76 cities Reviews in 76 cities
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 18, 2013

Nice new property but multiple issues - one the plus side:

New - clean - well laid out room - decent room internet (but you have to log in with an archaic password every 24 hours)

Negative side:

Was informed upon check-in that there was no laundry service - "hasn't been set up yet" - found one on my own - next day was told that there was a laundry pick-up but the front desk person was not aware.

Elevator went down on day 2 of my stay and it is not yet fixed as I pack it in for the night.

Tried to print some work info I needed (confidential stuff) and the lobby computer would not open a PDF!! Another guy said you have to download it on a drive stick from your own computer and then print it - not having a stick and not able to put this info on someone else's drive stick, I asked the desk clerk if I could come back and use their computer to accomplish my task (note that in many other hotels where I have stayed if the guest printer was not working, I was invited back to use the office computer and printer) - not this time!

There are some fast food restaurants and a Cracker Barrel nearby. Turning left on
Thornton to get to I-20 can be a challenge in the morning.

I am cutting my stay short and checking out in the morning - there are way too many hotels in the Atlanta area for me to wonder if something else is going to screw up here. Will never consider this site again.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila M, Manager at Candlewood Suites Atlanta West I-20, responded to this review, November 27, 2013
Dear UTCFan,
I apologize for your negative experience at our location. Unfortunately we had no control over when the elevator repair technician was to arrive at our location although we did call as soon as the elevator started having trouble. We appreciate your feedback and will make the necessary changes to ensure all of our guests have a pleasant experience. Again, Candlewood Suites hopes that you can choose to visit our location again for a better stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland USA
Top Contributor
161 reviews 161 reviews
117 hotel reviews
Reviews in 109 cities Reviews in 109 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed November 5, 2013

Plenty of parking and located away from the main road. The outside is well lit and well kept. Pool closed because of the season but looked nice and well kept as well.
Check in was quick and efficient. My room was on the 1st floor and room was clean, bed comfortable and had all the Candlewood amenties as expected. HVAC worked well and was quiet. Two LCD TV's worked well. Only complaint was the loud footsteps in the room above me but that seems to come with the territory when you stay on the first floor anywhere. Wireless internet was sporadic and could be further improved which I read they are working on.

Room Tip: Stay on the top floor to keep noise to a minimum.
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila M, General Manager at Candlewood Suites Atlanta West I-20, responded to this review, November 9, 2013
Dear Panther61,
Thank you for choosing Candlewood Suites Atlanta West for your stay. We appreciate your feedback. We thank you for your positive review of our rooms and your check in process. We apologize about our internet issues, we have recently changed providers and hope that this will improve our connectivity. We thank you again for choosing our location and hope for you to visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TN
Top Contributor
103 reviews 103 reviews
74 hotel reviews
Reviews in 61 cities Reviews in 61 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 11, 2013

New hotel, nice rooms, fresh, mostly clean although elevator was dirty. Bed and pillows very comfortable, nice A/C operation.
Check in took longer than it should have.
This should have been a 5 but the totally dysfunctional wi fi proved otherwise. I had read of some issues of wi fi at this hotel before booking but took a chance. The pain and agony of trying to get it to work was too much and the front desk could only give me a 800 number. Instead I used my smartphone as a wi fi hotspot.
A good stay except for wi fi--be forewarned.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Atlanta West I-20, responded to this review, September 28, 2013
Dear Phaser ,

Thank you for your feedback. It is lovely to read that you liked your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We regret your stay was negatively impacted by the challenges you experienced with the internet service. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawfordville, Florida
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 9, 2013

We stayed at this hotel on 7/30 & 31/13 and it was nice to stay in such a brand new hotel. The room was roomy and comfortable and does have a nice kitchenette area with a full size fridge and cooktop and microwave, which is much nicer than the normal mini fridge and microwave you usually find.
The only thing I would find detracting is that they don't "bring" fresh towels etc. daily but you can get them if you take the dirty ones to the front desk. This would be a none issue if you only stay one night or don't care about having clean towels daily. The elevator is also EXTREMELY slow. Overall this was a nice hotel and in a decent area and has a nice pool and nice shower.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila M, Sales Coordinator at Candlewood Suites Atlanta West I-20, responded to this review, September 30, 2013
Dear MJN1968,
Thanks for choosing Candlewood Suites Atlanta West for your stay. I do apologize about our delayed response to your review. We thank you for the positive feed back about our rooms. We are an extended stay hotel so our housekeepers only service the in house guests every seven days, where as most nightly hotels have daily housekeeping. We have had a technician come out to attend to our elevator troubles and can only hope that you and your family will choose to stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Commerce, Georgia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2013

I booked this hotel even though it had very few reviews because it was a great price and was only a few miles from six flags. I had a one bedroom king suite, suite was very spacious, included 2 flat screen tvs one in living room, other in the bedroom, couch also pulled out into a bed, I had four kids with me and we all enjoyed our stay, I was able to grill out by the pool while the kids were able to swim. The hotel staff was friendly and tried to accomodate all my needs. The only complaints I had was the elevator was extremely slow for a 4 floor hotel, I was unable to get wifi to work unless I was down on the 1st floor, and I was not told that I would be charged a $25 refundable deposit fee, which had to be done by credit card only, this was by no means a huge deal, but it would be nice to know something like that before booking. Overall great experience, best thing was the bed was extremely comfortable :) Will be going back next year!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila M, General Manager at Candlewood Suites Atlanta West I-20, responded to this review, July 31, 2013
Thanks for choosing Candlewood Suites Atlanta West for your stay. We are so glad your family got to enjoy the pool and our grill area. Thanks for the feedback on the elevator. We've had our technician come out to service it. Look forward to seeing you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabaster, Alabama, United States
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 26, 2013

New hotel. Opened up on Thursday May 23, 2013. Was looking for a hotel close to Six Flags Over Georgia for a short staycation for myself and family. Only 3.5 miles from Six Flags. Very reasonable rates. Tucked behind car dealership but very quiet. Realize the quirks of opening up a new hotel, but would have given a 5 rating if wireless internet was not so slow and pool was operable. According to staff, pool awaits inspection before availability. Being new facility, everything was clean and comfortable.

Room Tip: No restaurants on hotel side of interstate. Restaurants on opposite side of interstate and do requi...
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheila M, General Manager at Candlewood Suites Atlanta West I-20, responded to this review, July 31, 2013
Thanks for taking the time to comment on your stay at the brand new Candlewood Suites Atlanta West. Due to our opening just before the Memorial Day weekend, we were not able to receive the county inspection for the pool. Pool is now open and crystal clear for swimmer's enjoyment. Hope you will come back to try it out.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Candlewood Suites Atlanta West I-20? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Atlanta West I-20

Address: 913 Bob Arnold Blvd, Lithia Springs, GA
Phone Number:
Location: United States > Georgia > Lithia Springs
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 hotels in Lithia Springs
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Atlanta West I-20 2*
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Travelocity, Orbitz, Tingo, Priceline, Hotels.com, Agoda, BookingOdigeoWL and Venere so you can book your Candlewood Suites Atlanta West I-20 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Candlewood Suites Atlanta West I-20, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.