Upon entering our room for the first time, an old rancid onion left in the frig, stunk up the entire room. Then our kids literally fell through the living room couch when sitting down. Discovered that pull-out couch mattress was missing entirely. Bathroom was short on towels and "hot water" was not available, only warm at best. Made reservations weeks earlier for a king bedroom w/pull-out couch. When going downstairs to ask to be moved to another room that had a pull-out sofa w/mattress, was told that I couldn't have another room. Even though when I asked how many groups had not checked in yet (6pm), she told me there were still 13 rooms not yet checked-in. She informed me she was the only employee working in this big hotel. We finally went to another room (w/a broken door lock- Rm#303) that she says was not rented out tonight. I asked her to allow me to take pull-out mattress & bring it to my room. She wanted to switch me to this poorly secured room & I refused. I ended up having to carry this mattress myself down the entire hallway, just to keep the room I reserved & to have a proper pull-out couch for my children to sleep on. Management/owners of this hotel also own a "Race Trac" gasoline station down the street from this hotel, and should try spending more time and attention on this hotel, along with investing a few more dollars out of their cheap pockets on an additional employee to take better care of up keep on their hotel, to avoid all these absurd problems we experienced . . . CUSTOMERS BEWARE!!!
- Official Description (provided by the hotel):
- All Suites Hotel with Kitchen in each suite. All the suites have separate Living and bed rooms with large screen TV. Living room has a sleeper sofa. Kitchen comes with pots and pans. Living like in a mini apartment.Free hot buffet style breakfast every morning. Mon. -Thur. Evening social hours. Great Value for the same price range. ... more less
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- Also Known As:
- Hawthorn Suites Kingsland
- Kingsland Hawthorn Suites