On checking into this great looking property, the lady on the desk was lovely. So nice and friendly. We had been driving for 10 hours, were exhausted and were looking for a comfortable place to stay.
There was a beautiful fountain in the atrium, however, it was empty of water, and there were coins lying at the bottom of it. This should have been a clue that maintenance and attention to detail were not all they should be.
The room was great. Nice sitting room with huge TV, good bathroom, nice little kitchenette, and nice king size bed.
My husband and I each wanted to watch something different on TV, so I got undressed and got into bed only to find that the remote didn't work. My husband went downstairs to get some new batteries, but it still didn't work.
The livingroom TV had no remote at all, and the front desk had none to replace it.
Our lovely desk lady offered to change us to another room but I had already gotten into bed, and was not about to get up and dressed and moved.
This was a dissapointing inconvenience, however, things happen.
The next morning, however, there was no hot water for the shower. I called downstairs and was told that the maintenance man would go and look at the water heater "AGAIN". A cold shower does not make for a good start to the day.
On the way out, I stopped at the desk and told them about the things that had gone wrong, and I was offered a 10% discount, which I did not accept.
This lovely property is spoiled by inattentive management and maintenance.
I hope that they make some changes fast!
- Also Known As:
- Hawthorn Suites Kingsland
- Kingsland Hawthorn Suites
- Official Description (provided by the hotel):
- All Suites Hotel with Kitchen in each suite. All the suites have separate Living and bed rooms with large screen TV. Living room has a sleeper sofa. Kitchen comes with pots and pans. Living like in a mini apartment.Free hot buffet style breakfast every morning. Mon. -Thur. Evening social hours. Great Value for the same price range. ... more less
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