Unfortunately our reservation was not taken correctly. It was made about two months in advance if i recall correctly. It happened to be our annual family reunion. We had 15 total occupants staying in Jekyll's days inn. Two rooms were totally wrong and what made it worse was the manager was soo hateful and rude to us all. I called Biff or whoever the owner is and he told her(manager) exactly what to do, but she refused to cooperate making us call him back on my cell phone and put him on speaker phone for the whole lobby to hear. Needless to say it was an awful experience, I was personally insulted and humiliated as well. This manager knew that this reunion was our 3rd annual reunion in a row and that we always stay at this hotel. She was very unprofessional to say the least. We love Jekyll and will continue coming each year. But unless something is done to show us customer appreciation and a serious apology, we will find a better place to stay. Sorry, but this is actually writing it as nice as possible considering the horrific experience we suffered. Hopefully, I will here from someone who is customer friendly and that can represent in an appropriate manner.
- Official Description (provided by the hotel):
- Great Beach location, Complimentary Deluxe Continental Breakfast included, Two brand new pools (one heated in winter), Hot Tub, Kiddy Pool, Bike Rentals on property. All rooms offer micro fridge, coffee maker, hair dryer, iron & ironing board. Oceanfront one bedroom suites offer full kitchen to include small refrigerator, microwave, two burner stove, pots & pans, dishes, separate living room area with queen sofa sleeper, two TVs, patio or private balcony depending on floor. Recent upgrades include: All rooms offer Pillow Top mattress, 32" LCD flat screen televisions, new Snack Shack located at front desk in lobby offering 24 hour service of snacks, candy drinks including beer & wine. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn And Suites Oceanside Hotel
- Days Inn Hotel Oceanside
- Days Inn Jekyll Island
- Jekyll Island Days Inn