We enjoyed the room. A few little problems, but nothing worth calling the front desk about for a 2 night stay. Bathroom sink didn't drain well, sliding glass door was very difficult to open and close, and a couple of the lamps had burnt out bulbs, but as I said, nothing major and didn't affect our trip.
I liked the photos online, so paid a higher price than I normally would for a weekend trip in this area. The actual facilities are not as nice as they appear in the photos on the resort's website. The pool is nice, but the facilities surrounding are barely average. The poolside bar was never open at all while we were there. Doesn't make sense for a weekend in the summer. There is a sunning deck beside the pool, that seems a good idea, but it looked more like something you'd find at a campground rather than a resort. Wood lattice nailed up around the bottom... just had a cheap appearance and feel.
Front desk staff were friendly enough, but not thorough. When checking in around 10 pm on the Friday night, I was just handed a registration paper to sign and asked to fill in car tag info. She didn't verify the check-in/out dates or rates. We were called at 12:30 pm on the Saturday and asked if we wished to extend our stay. The reservation was for 2 nights. Apparently there was an error in reservations when transferring from Expedia to the hotel's system. Both my husband and I have worked in hotel management for years and know how this works, but the woman addressing this issue at first tried to make it seem like our mistake, then proceeded to blame it on Expedia. Mistakes happen, and we understand this, but just a simple, "sorry for the error" would have gone over much better for me. The blame game is so tacky. This wasn't a huge deal because they weren't sold out that night, so we didn't have to move or anything, but it left a bad taste in my mouth. Really I felt they should have double checked the reservation before contacting us. We should probably never have known about the mix-up at all...
One final annoyance: the restaurant doesn't take carry-out orders at all. So if you want food from the restaurant, you have to go and sit down and eat IN the restaurant. Very irritating. I wanted to order some chicken strips for the kids, and bring back to the room, but this wasn't possible. I know the restaurant does not belong to the hotel, but they should have an agreement requiring the restaurant to do carry-out orders for hotel guests. This is ridiculous. Again, not a huge problem, but minor irritations do add up. I thought this was something future guests might want to be aware of.
Overall, I wouldn't go back at this rate. I did not have a terrible time, but felt cheated considering the rate paid.
- Official Description (provided by the hotel):
- Villas by the Sea Resort is an enchanting oceanside resort and conference center on Jekyll Island, Georgia. AAA 3 Diamond Rating. Choose from one of our 160 spacious one, two, or three bedroom villas whch are individually decorated. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Despegar.com and Tingo so you can book your Villas by the Sea Resort & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villas By The Sea Hotel Jekyll Island
- Villas By The Sea Resort And Conference Center
- Hotel By The Sea
- Resort By The Sea