I dont live very from the the hotel. So I did not want to pay a lot for the room. At first I was not happy when I heard the price, but since I had to have the room, I accepted it reluctantly. However, as I expressed my concern over the price Ms. Fiama was very patient while I vented about the price. She remained very courteous and friendly to me. She listened and tried to offer solutions to my problem. I hung up and called back several times but she kept giving great customer service. So after I checked it I realized that she had given such good service i felt a lot better about the cost of the stay because i love good costumer service. And Fiama went the extra mile and I appreciate it. Thanks Fiama.
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