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“Unaccommodating! Don't Waste Your Money!” 2 of 5 stars
Review of Country Inn & Suites By Carlson, Hinesville

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Country Inn & Suites By Carlson, Hinesville
2.5 of 5 Hotel   |   742 General Stewart Way, Hinesville, GA 31313   |  
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Ranked #7 of 13 hotels in Hinesville
Charlotte, North Carolina
2 reviews
“Unaccommodating! Don't Waste Your Money!”
2 of 5 stars Reviewed October 20, 2013

I have stayed at this particular hotel twice. The first time was decent--the staff was nice, rooms were comfy, etc. However the last time I stayed here (about a week ago), I was met something that was not worth $75 a night. I had requested a non-smoking room and even ASKED the front desk rep if my room was non smoking and she said yes. When I got to the room it smelled like someone had lit a carton of Newports on fire! I went to the front desk who told me again that the room was non-smoking even though I had told her the situation. My boyfriend (who is in the military) came to the room after and asked if I had been smoking (jokingly of course because I don't smoke). Front desk told me that there was nothing they could do about it. So I tried to spray the room because I didn't want to be "that customer" that complains the whole trip. The next day, we left early and I thought maybe when the room was serviced it would be cleaned. Nope. Still smelled just like someone had lit a pack of Camels and then sprayed air freshener! I called the corporate number to complain ONLY AFTER I got home and my suitcase and all of my clothes smelled like smoke BEFORE I UNPACKED!!!! The corporate rep told me that someone from the hotel would contact me. Well almost a week later no one has--of course! I work for a major marketing company and travel often. I will tell EVERY PERSON I come in contact with not to stay at these hotels. The customer service is TERRIBLE.

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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathrina S, General Manager at Country Inn & Suites By Carlson, Hinesville, responded to this review, November 26, 2013
We apologize for the problems you encountered during your stay at our hotel. We take pride in providing great service at Country Inn & Suites, We want to ensure that our guest needs are met if possible, so it is very disappointing to hear that we were lacking in these areas during your stay. We are grateful for your feedback as it enables us to focus on the areas in which improvement is needed. If you wish to speak about this further, please contact the hotel directly at your earliest convenience.

Sincerely,
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51 people have reviewed this hotel

Traveler rating
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    8
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
USA
Top Contributor
70 reviews 70 reviews
11 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 27, 2013

This hotel looks nothing like the professional photos. Our room had a foul odor, the pullout couch had an awful stain 6 inches by 8 inches that had soaked through to the other side- we weren't sure what the brown red stain was! The room was very outdated with a terrible paint job. there was a phone right beside the toilet for some reason (on the wall). The comforter was gross and the floors needed cleaned. The staff was all very hard working. They all were friendly and helpful. The building itself needs a major overhaul. The room was so overpriced for what it was. The morning breakfast area was clean and the food was a nice touch. There was cereal, fruit, yogurt, sausage, and coffee.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ft. hood
1 review
5 of 5 stars Reviewed July 20, 2013

I enjoyed my stay at Country Inn Suites mainly because it was a relief to come from a long trip and be serviced well. The room was clean and tidy as expected. Breakfast was also a big improvement from many of the hotels I have attended. The food was fresh and distinctive from other hotels. One breakfast lady in particular that made us feel at ease on our stay was Miss Rose. She was a very brightening person and her advice was of good use. In conclusion our family will definitely be looking forward to staying here again.

Thank You, See You Soon

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ft.benning, ga
1 review
4 of 5 stars Reviewed July 10, 2013

Our stay here was awesome !! Great service and friendly people , The room was comfortable, The housekeeping here are very good and sweet, Front desk was friendly and had a smile on her face. Breakfast here is great, The Breakfast lady greeted us with a smile and help me make food for my kids which is was very helpful, she made us laugh and my kids love her, So will i come back YES !!!! Cause when you travel you do not meet good workers and staff that love to be at work. But the staff here at Country are awesome and I love it , Keep up the good work and we will see you again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinesville, Georgia
1 review
2 of 5 stars Reviewed June 18, 2013

When I booked my room on priceline.com it says no pets allowed. Well the day after I checked in, what did I see??? A dog! There is a sign in the from lobby says $150 pet deposit. Would have not picked this hotel if I knew this. My oldest son has very sensitive skin to dogs, soaps, ext. The site also says there is a different breakfast every morning, negative. it was only different in the way it was served. The first day it was biscuits, gravy, scrambled eggs and sausage patties. The second and third day it was sausage links and circle shaped eggs with biscuits and gravy. The juice machine had three different types of juice(Orange, lemonade and Apple I believe) but only one juice worked each morning. The biscuits were hard as a brick on the bottom both mornings I tried them. Did not eat breakfast on the last morning. There was a leak right outside our door the first two days and the ceiling tile looked as if it was going to burst. There was a dripping noise above our ceiling in our bathroom that was annoying. Checking in the girl at the front desk as giving me the run-a-round about checking in early(2:45), 15 mins early. She said the room was still dirty. I asked for a different room and was told ALL the rooms were dirty. She still ended up giving me a different room. She told me that they only have one cleaning lady. This is the first hotel I've stayed at in the summertime with few guests, now I see why. WILL NOT STAY HERE AGAIN!! Whey gave a bunch of false information on the website.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites By Carlson, Hinesville, responded to this review, July 9, 2013
We apologize for the problems you encountered during your stay at our hotel. We take pride in our breakfast as well as our service at Country Inn & Suites, so it is greatly disappointed to hear that we were lacking in these areas during your stay. We are grateful for your feedback as it enables us to focus on the areas in which improvement is needed. If you wish to speak about this further, please contact the hotel directly at your earliest convenience.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 14, 2013 via mobile

We got the hotel about 12:30sat am only to find that the main door was locked we had to call the hotel from our cell phone for someone to come to the door. When the guy unlocked the door he wasn't really sure how to check us in, so we had to go down the next morning and check in!!! Again the meat for the breakfast was being cooked at 12:30 am when breakfast doesn't even start till 7 am!! GROSS!?

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Mississippi, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 18, 2013

We have stayed here 3 or 4 times in the past few years while visiting my son and daughter-in-law. The staff is pleasant, the breakfast is usually good and the room is clean and comfortable. There are new people in the breakfast area now, but prior to this visit the same lady had been there and my husband liked to get up early and go visit with her. He was disappointed she was gone.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Country Inn & Suites By Carlson, Hinesville

Address: 742 General Stewart Way, Hinesville, GA 31313
Phone Number:
Location: United States > Georgia > Hinesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Hinesville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Hinesville 2.5*
Official Description (provided by the hotel):
Warm Welcomes at our Hotel's Location in Hinesville, GeorgiaWhether you're visiting for business or leisure, the Country Inn & Suites Hotel near Fort Stewart offers an ideal mix of comfortable rooms, modern amenities and friendly service—all at an affordable price. Recent renovations show throughout our hotel, from our outdoor pool with a Redwood Sauna and barbecue grills to our on-site Fitness Center and our spacious rooms and suites. We also offer free high-speed Internet access for your convenience. At the Country Inn & Suites Hinesville Hotel, we are proud to be a Government-Preferred hotel with a great Federal Rooms program, and we are located just a mile from Fort Stewart Army Base. For fun day trips to the coast, our hotel's Hinesville, Georgia location is also an easy drive from downtown Savannah and Tybee Island. ... more   less 
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Also Known As:
Country Inn Hinesville
Hinesville Country Inn

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