I have stayed at this particular hotel twice. The first time was decent--the staff was nice, rooms were comfy, etc. However the last time I stayed here (about a week ago), I was met something that was not worth $75 a night. I had requested a non-smoking room and even ASKED the front desk rep if my room was non smoking and she said yes. When I got to the room it smelled like someone had lit a carton of Newports on fire! I went to the front desk who told me again that the room was non-smoking even though I had told her the situation. My boyfriend (who is in the military) came to the room after and asked if I had been smoking (jokingly of course because I don't smoke). Front desk told me that there was nothing they could do about it. So I tried to spray the room because I didn't want to be "that customer" that complains the whole trip. The next day, we left early and I thought maybe when the room was serviced it would be cleaned. Nope. Still smelled just like someone had lit a pack of Camels and then sprayed air freshener! I called the corporate number to complain ONLY AFTER I got home and my suitcase and all of my clothes smelled like smoke BEFORE I UNPACKED!!!! The corporate rep told me that someone from the hotel would contact me. Well almost a week later no one has--of course! I work for a major marketing company and travel often. I will tell EVERY PERSON I come in contact with not to stay at these hotels. The customer service is TERRIBLE.
- Official Description (provided by the hotel):
- Warm Welcomes at our Hotel's Location in Hinesville, GeorgiaWhether you're visiting for business or leisure, the Country Inn & Suites Hotel near Fort Stewart offers an ideal mix of comfortable rooms, modern amenities and friendly service—all at an affordable price. Recent renovations show throughout our hotel, from our outdoor pool with a Redwood Sauna and barbecue grills to our on-site Fitness Center and our spacious rooms and suites. We also offer free high-speed Internet access for your convenience. At the Country Inn & Suites Hinesville Hotel, we are proud to be a Government-Preferred hotel with a great Federal Rooms program, and we are located just a mile from Fort Stewart Army Base. For fun day trips to the coast, our hotel's Hinesville, Georgia location is also an easy drive from downtown Savannah and Tybee Island. ... more less
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- Also Known As:
- Country Inn Hinesville
- Hinesville Country Inn