When faced with a family emergency we had to cut our stay short by one day. You only know if you ask, so I asked if they could offer a partial refund- not looking for a full refund since the room was booked for an additional night- however LCL wasn't fully booked either therefore shouldn't have had any trouble turning the room. I told the "manager" this was the first time staying at this property & we would like to be a guest again but I've always been a firm believer in speaking up and asking if... she cut me off saying "I use that tactic too"! Really! "tactic" is that how you treat your guests? I wasn't asking for a full refund to begin with! Then she said, you didn't book thru us, I have to pay the booking agent and now your asking for an even greater discount... really? Did the word discount come out of my mouth? I simply asked to split the last nights stay- even agreed to pay all fees. She then eluded to say the person that checked us in didn't charge the right amount... she said she couldn't calulate a refund and played ignorant when I told her how to calculate it! Don't make excuses just simply say NO and KINDLY apologize but perhaps offer another solution for a future visit. Breakfast should say continental BF! Room wasn't clean- food around the parameter of the room- we found beans, bugs, chips and hair. We paid $472.18 for 3 Nights. Shame on your customer service- send that manager to CS Training or get rid of her before she rids you of your repeat customers!
- Official Description (provided by the hotel):
- Conveniently located on Lake Chatuge in the North Georgia Mountains. Right next door to the Georgia Mountain Fairgrounds and Anderson Music Hall--all within walking distance. We offer free breakfast, USA Today, high speed wireless internet and parking. All rooms include private balcony or patio. Views of Lake Chatuge and mountains. Conference and meeting facilities available. Restaurant on property. Catering and banquet facilities available. ... more less
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- Also Known As:
- Ramada, The Lodge On Lake Chatuge Hotel Hiawassee
- Ramada Hiawassee
- Hiawassee Ramada