First off We were here with a group for the HOG rally. I called the night before and asked if I would be charged on my debit credit card as I was arriving on a Thursday and didn't get paid until Friday ( I pay cash do not do credit). I was advised that I would be ok and nothing would be charged. Then I arrived and was declined Duhhhhh I said I wouldn't have funds until midnight Friday Morning. The manager was just plain out RUDE !!!!! even slammed a piece of paper in front of me and said read if you can't hear me... I proceeded to be asked by a friend when he was walking by and I explained the deal then the Manager started to yell at the top of her lungs. Then I got mad and slammed the front counter.. She refused to understand that they made a mistake on the phone to me and came just short of calling me a liar.
I ended up paying for the first night cash/credit that I had and she still never apologized for the error. The lady in the morning said she was ashamed and that she was out of hand......
As for the Hotel or Lodge they call it is was OK at best It is older and out dated in some cases. but we knew this as we stayed there the previous two years when it was Ramada.
We were given access to play corn hole on the back deck and even had a pizza party there and I even feed their night front desk that night.
Still need a lesson in customer service for the management.
- Also Known As:
- Ramada, The Lodge On Lake Chatuge Hotel Hiawassee
- Ramada, The Lodge On Lake Chatuge Hotel
- Ramada Hiawassee
- Hiawassee Ramada
- Official Description (provided by the hotel):
- Conveniently located on Lake Chatuge in the North Georgia Mountains. Right next door to the Georgia Mountain Fairgrounds and Anderson Music Hall--all within walking distance. We offer free breakfast, USA Today, high speed wireless internet and parking. All rooms include private balcony or patio. Views of Lake Chatuge and mountains. Conference and meeting facilities available. Restaurant on property. Catering and banquet facilities available. ... more less
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