We housed a large group for several days in Hiawassee - about 200 people across multiple properties. With all of the moving parts, last minute changes and demands of our business, the Lake Chatuge Lodge (formerly the Ramada Inn) was the only property that just couldn't keep up. The rooms are more-or-less just shabby and badly in need of renovation. More importantly, the managerial and front office staff were the least service-oriented of any property I've ever worked with (and I've worked with a bunch). If all you need is a standard check in and a one night stay when you're on the road, it's probably fine. But there is no chance I'd recommend the property to a group (or even anyone planning an extended stay). They just aren't equipped to handle any volume of service. They were rude to our guests, rude to our staff, and often just plain incompetent. There was an overwhelming sense that they didn't want us there, never mind the fact that we were the reason they were going to make their revenue projections that month. Money means nothing to them - they were absolutely inflexible, even when we offered to pay substantial amounts for conveniences and things we required (like a late checkout). Moreover, the management staff actively avoided actually having conversations with our staff, and preferred to make arrangements by communicating with an intermediary - the manager at another (unaffiliated) property. What? Why are you so weird and so awful, Lake Chatuge Lodge?
- Official Description (provided by the hotel):
- Conveniently located on Lake Chatuge in the North Georgia Mountains. Right next door to the Georgia Mountain Fairgrounds and Anderson Music Hall--all within walking distance. We offer free breakfast, USA Today, high speed wireless internet and parking. All rooms include private balcony or patio. Views of Lake Chatuge and mountains. Conference and meeting facilities available. Restaurant on property. Catering and banquet facilities available. ... more less
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- Also Known As:
- Ramada, The Lodge On Lake Chatuge Hotel Hiawassee
- Ramada Hiawassee
- Hiawassee Ramada