The staff is very friendly and helpful. The price was great. We were first placed in a room with an adjoining door and the person in that room was very loud. He was on the phone and I was able to hear all his conversation sitting on the couch in our room. I was very uncomfortable that you can hear each other so clearly through the walls/door, so we asked for a room that was not adjoining. They only have a few rooms like this. Thankfully, we were able to upgrade into one and that room had a Jacuzzi tub. Though the rooms are a little out-dated, it was a very nice stay. The beds are comfortable. My husband enjoyed the breakfast. Every time I stay at a hotel I always have the "Do not disturb" sign up through our whole stay. This was the first time ever at any hotel I've been too that the cleaning staff hung a bag full of clean towels, soaps, shampoos, and coffee on our door. That was really nice and I was impressed. Loved the location! We were able to walk all over Helen and see the shops and restaurants. I don't know if I would rate it as a 2 1/2 star hotel though, the rooms/building is a little out-dated.