Yes we went during Oktoberfest. It wasn't overcrowded and the hotel was a distance away from the festival. We enjoyed the walking. We arrived at the hotel on friday at night and was given a handicap room which I didn't request online. Our first stay was fine with no problems. We had to request the our room be cleaned the next day (they mentioned that they don't enter the rooms unless someone is in there, so they aren't accused if something comes up missing). We understood that completely. Housekeeping changed the sheet but not the fitted sheet. We questioned that and said that they change them after we have check-out. The following Sunday when we checked out, I noticed several bite marks on my left upper arm. Didn't cross my mind that it could have been something else. Needless to say my friend didn't have any bite marks on him. Got home later that afternoon and my arms started to itch. I then noticed that I had other bites on my arms, back, neck and shoulder that wouldn't stop itching. Showed several of my friends and co-workers and they all said it was bed bug bites. Call my doctor and he told me what I needed to go get from the pharmacy. I contacted the website www.choicehotels.com that I placed my visit with. They told me that it was a franchise hotel business and they would contact them and find out what they were going to do to resolve it. So I went ahead and called the hotel myself. The housekeeper answered the phone and said she would contact her boss and call me back. Never got a call back. I called the hotel again and she said that they checked the room and there was no bed bugs in the room. I told her I had pictures and I had talked to my doctor and he had confirmed it. I then also told her that our first night we had no problems but when they came in to change the sheet, the sheet must had been infected. Of course, the hotel gave me the room around and wouldn't REFUND me my money. Needless to say, choice hotels contacted me with a letter explaining that they wasn't over the hotel but they was investigating it. Never heard anything else back from either of them.
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- Also Known As:
- Rodeway Inn Helen
- Helen Rodeway Inn