Today during my families annual tubing trip in Helen, GA. we arrived at the Helen tubing company paid for out tickets and boarded the bus to be taken up river. Before departing an announcement was made over the radio system that lightning had been spotted and basically we could tube at our own risk. The bus driver then reiterated the announcement and stated that if we got off the bus and did not get in the river a refund would be given. Being the mother of 4 and 6 year old children my husband and I decided to get off, get our money back and possibly return the next day. We went to the ticket counter with 11 other people who made the same choice and were then told no refunds would be given. After much debate the owner arrived at out location and stated that no matter what was said no money would be given back. The owner was very rude and left a very bad taste in my mouth regarding "Helen Tubing Company". So much for customer service! As my children love our summer tubing trips we will continue to go but we will from now on be patrons of "Cool Tubing Company"! No more pink tubes for us!








