Great hotel. Our room was very clean and the bed was very comfortable. I would highly recommend this hotel. It is located within walking distance to all shops and restaurant's.

I loved my stay at the Helendorf and would suggest anyone wanting to be at the best location in helen, would look up this hotel.... I would also like to add that the staff was excellent. One clerk, Chicagobob, went above and beyond to make our stay enjoyable. I wish all customer service employees could be more like this gentlemen. Go and meet Chicagobob for yourselves and have a wonderful time!!!

Overall I enjoyed staying at the Helendorf. It is an older motel and not fancy but for staying on the river it was perfect. The thing that ticked me off was I feel like I was cheated. I called the Monday before we were to go that weekend and asked for a standard room at $84 per night. When we checked in, it was late and we were tired so we really didn't pay attention. We found out that we were charged $109 per night plus an extra $10 for our teenaged kids. We had friends staying at the same time and they had riverfront rooms and only paid $109 per night. When I called back to see why we were charged this amount, I was told that it was because we only stayed for two nights. When I pointed out that our friends only stayed two nights and that they were not penalized she said that it was because we didn't make our reservations early enough. I've never heard of such crapola in my whole life! If you operate a motel, don't you want to rent all of the available rooms? Why would they penalize someone for filling their motel? Of course it doesn't explain this on their website. They proclaim that they're owned and operated by retired military. From where? Cuba? That really left a bad taste in my mouth. I always thought that Panama City Beach, Fl was a rip off. But I'll never think that again. At least they dont' do this bait and switch crap.

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I am a return visitor to the Helendorf . It is not for the high maintenance type, so if you are used to the Ritz, then this is not the place for you. However, if you like just a nice, quiet, comfortable, clean hotel in a great location, this is your place.
As mentioned above, the location cannot be beat. We walked everywhere in town and didn't move our car, which is good, because parking is at a premium at this place.
The rooms are a bit dark and the furniture is dated. But I don't think I have stayed at a cleaner place. We had plenty of towels and washcloths.... more than enough.
The office ladies were very friendly and more than helpful. Our room didn't smell of smoke at all, and honestly I don't remember smelling it in the office lobby either.
We didn't hear any conversations through the walls or outside the doors. The view of the River is very NICE!
This is just a great little place for a quick get-away. I would recommend it and will go back myself.