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“How this went from our favorite place to the worst” 1 of 5 stars
Review of The Ritz-Carlton Lodge, Reynolds Plantation

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The Ritz-Carlton Lodge, Reynolds Plantation
4.5 of 5 Hotel   |   1 Lake Oconee Trail, Greensboro, GA 30642   |  
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Hotel amenities
Special Offer
$50 Resort Credit Daily
Ranked #1 of 3 hotels in Greensboro
Charleston, South Carolina
1 review
6 helpful votes 6 helpful votes
“How this went from our favorite place to the worst”
1 of 5 stars Reviewed April 28, 2013

My husband and I had this place at the top of our favorites as far as a getaway place to go. The property is beautiful and all of our experiences up to this point were superior! However, after our recent visit and me becoming violently ill just after consuming food on the property. We were told that the property couldn't do anything nor were they even apologetic because I didn't submit a stool sample to prove it was their food that caused the sickness. They never asked for one or said that they would need that or I would have been happy to provide one as it was clear that 30 min- 1 hour after consuming what I did, I become extremely ill and was stuck in the restroom for an entire day before starting to feel well again. I'm so disappointed in the way the situation was handled and expected so much more from the Ritz. Things like this happen but it's all in the way that it's handled that makes the difference for me.

Stayed April 2013, traveled as a couple
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477 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Montgomery, Alabama
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 25, 2013

What a beautiful place! My husband and I enjoyed a wonderful, romantic long weekend at this resort. The setting is lovely, the accommodations are very nice, and the staff is very professional and accommodating. I highly recommend this resort, and look forward to returning !

Room Tip: Ask for a room overlooking the lake! Beautiful views!
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 21, 2013

We stayed here as part of a package to see the Masters and it included golf but no food. The property is amazing with lots of places for walking and a really great spa. We played the back 9 holes at Oconee course and thought it was one of the better 9 holes I've seen and I'd love to come back.
The hotel itself has super comfy rooms with nice bathrooms and an exceptional staff. Everyone there greets you each time you see them and wish you a great day or evening. We had trouble finding one of the restaurants and the staff member we asked for directions took us there in person.
We had breakfast both days at Gabby's and it was great both days with one proviso; my wife had asked for no onions or peppers on her breakfast the first day and it came out with them present. She informed the server, who did not take the order, and he took it back to the kitchen for a redo. Our waitress came over right away and apologized and said she had not put the order in right. Her food came out properly done and they also served a complimentary parfait with it. The food services manager also came over as he had seen one breakfast being served and wanted to make sure we were properly taken care of. He also only charged us for my breakfast and made sure my wife's was free.
We ordered the chininea dinner our second night there and even though they ask for 24 hours notice, we only ordered it that morning, they were able to accommodate us. Though it is not cheap we felt it was reasonable value and the whole dining experience on the water with the fire smoldering was great. We started with the anti-pasta platter and had the turf as our main which included one of the best steaks I have ever had. Highly recommended trying this for a romantic night.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 18, 2013

I stayed here with my fiancee for little relaxation. The property is huge ...right on the water..and the infinity pool is to die for... I recommend the skinny mojito's yum! The walking trail around the resort is very scenic and peacefull as you unwind as you take it all in... the restuarant linger longer is 5 stars!! And the service is outstanding .... then walk back after dinner and enjoy a log fire while sitting the lounge listening to the piano bar....and ps... the golfing is great!

Room Tip: Corner suite facing the lake
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rotterdam, The Netherlands
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed April 18, 2013

Spend a few days there during the Masters, which drove the price of the room up to skyhigh. Great hotel when you love to play golf. Rooms are oke, nothing special for $858, beds are good. Lake view is stunning. Housekeeping is knocking on the door at 8.15 am, a little bit early after a transatlantic flight! Starbucks is a nice upgrade for the hotel! Both Gaby's and Linger Longer are great restaurants. The filet mignon at the Linger Longer was fabulous.

  • Stayed April 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mayfield, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 17, 2013

If your planning a golf trip to the US you couldn't go far wrong by choosing to stay at the Ritz Carlton at Reynolds Plantation.It has a vast choice of some of the best courses you could wish to play all within ten minutes of the Hotel.Also if you need a bit of help with your game i would recommend you book a lesson with Charlie King at the academy,he must be one of the best instructors around and has some great video tips on you tube.
It is also a great base if your planning to go to next years Masters,it's an hours drive from Augusta but well worth it.

Room Tip: try to get a lake view and the family rooms are great
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ga
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 9, 2013

Be prepared to be treated like a second class citizen if you elect to not valet park. The hotel price is reasonable and the rooms are nice, especially the rooms that do not have the parking lot view. They have put coffee makers back into the rooms since our last stay so that gets the property up to motel 6 amenities. Don't use the furniture in the lobby unless you don't mind getting dog hair on your clothes. Overall OK but nothing to go a long ways out of your way for.

Room Tip: Get the lake view and not the resort (parking lot) view
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton Lodge, Reynolds Plantation

Address: 1 Lake Oconee Trail, Greensboro, GA 30642
Phone Number:
Location: United States > Georgia > Greensboro
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Greensboro
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Ritz-Carlton Lodge, Reynolds Plantation 4.5*
Official Description (provided by the hotel):
Just 75 miles from Atlanta and the world's busiest airport, a stunning lake shimmers in quiet tranquility. Cradled by verdant hills where pines tower to the sky and eagles dance with the sun, this secluded getaway transports guests to a place far away from daily cares and pressures. It's little wonder the family who formerly owned this land called it Linger Longer. Once here, guests yearn to stay, whether for golfing on championship courses, netting their daily limit of fish, discovering uncommon shops in antebellum towns or enjoying a delightful roster of outdoor activities. Amidst this engaging backdrop, the commanding presence of The Ritz-Carlton Lodge, Reynolds Plantation offers an elegant invitation to meet in the heart of nature. The Ritz-Carlton Lodge offers guests legendary service highlighted by gracious Southern hospitality. ... more   less 
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Also Known As:
The Ritz-Carlton Lodge, Reynolds Plantation Hotel Greensboro
Ritz Carlton Reynolds Plantation
Ritz Greensboro
Ritz-Carlton Greensboro
Greensboro Ritz-Carlton

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