Arrived late at the hotel for one night while enroute to another destination. My wife and I spent two nights here on a previous trip and decided to stop here during another trip. Upon our arrival, the valet loaded our luggage on a cart and delivered it to our room. We checked in and asked for an upgrade to a lakeside room in a quiet location b/c there was young children in the hotel lobby with Santa. The staff upgraded us and we had a quiet room. We proceeded to the Gabby's bar/restaurant on the lake and had a drink and an appetizer (late nite). The staff treated us very nicely and were patient with us and we had a leisurely time while they were winding down the restaurant /bar for the nite. After finishing our tasty calamari, flat bread pizza and drinks, we went to our room and had a restful and quiet evening. This hotel has a very professional staff for the whole hotel and treat their customers exceptionally well. I would recommend this hotel to anyone who appreciates excellent service at a fine hotel. We also used our AMEX points for a partial discount for the room that was booked on the AMEX site.