Friendly staff but horrible hotel
We stay here for one night in a double standard room on our way through Siena and I glad it wasn’t longer.
When we arrived we were welcomed by some extremely helpful and friendly staff. They assisted us with our luggage and told us where we could go to get a good meal.
The room and facilities let this hotel down. The first thing we noticed as we entered the room was that the carpet was not fitted properly, square could be lifted right off the floor and it was extremely stained. The room itself was dirty with marks on the walls and stains on the bench that the TV sat on. The TV didn’t work when we arrived, we need to play with the cables to get it to work. The internet was an issue too as it kept dropping out.
The bed was hard, with one pillow for 2 people. When we called reception for extra pillows they gave us one extra. There were also no extra blanket which we needed as the room was cold and we couldn’t control and temperature.
The bathroom was pretty basic. There was only a hand held shower and no shower curtain making it impossible not to put water all over the bathroom
Breakfast was average. The hot food was sickly and there was not much variety.
A very disappointing stay and won’t go back again.
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- Also Known As:
- Montaperti Hotel Casetta