I just stayed at Hotel Tiuna with my wife and a large group of friends as part of an all-inclusive package. Had it not been for the great location (right on the beach), I would have been generous in rating this place "2." The hotel is older and very much in needs of renovation or demolition. Our travel agency switched hotels at the last minute and we ended up at Tiuna.
On the positive side, the hotel has a great location right on the malecon and the beach. It is also in close proximity to many stores, duty free shops and restaurants. Surprisingly, the bed in our room was one of the most comfortable beds I have ever slept in. The racket from the semi-functional air conditioning unit could be described as "white noise" and helped to put us to sleep.
From the perspective of a gringo, the negatives of this hotel are many. We stayed in 7th floor rooms overlooking the ocean. The rooms here seemed to be in much better shape than rooms on the other floors. Having said that, the room we stayed in needed much work. The bathroom was small, but functional. The "hot water" shower could only provide a slow, single stream of water... so taking a shower required about 3 times the amount of time that it normally does. The cabinet under the sink has significant water damage, but still came in handy for storing the vast array of toiletries my wife carries with her. The furniture in the room is dated, but all the lights and electrical outlets worked fine. There is a large in-room digital safe (that did not work... and neither did our friends' safes). For 5 days we pestered the front desk about getting our safe fixed, but they could never find the safe expert for the repairs. The same issue applied to our television. After asking for the control on 4 consecutive days, we finally were provided with one that could not be programmed with our TV. It really did not matter, because the TV images were filled with snow and distortion. On the morning of check-out, a TV repairman stopped by, and informed us that our television was broken. The normal standard for most hotels is to have drinking glasses or cups available in the room. Not at Hotel Tiuna. I called the front desk to ask for glasses, and they directed me to the second floor bar which had paper cups. The air conditioning in all the rooms I visited are old, tired and noisy... many of which had broken controls.
Overall, the hotel is adequately clean, but the rooms and common areas are not well-maintained. There are two guest elevators that service the 8 floor building. The hotel pool, bar and restaurant are located on the 2nd floor. The pool is surprisingly small for a hotel the size of Tiuna. The pool patio area is clean, but in need of a face lift. The open bar is adjacent to the patio area, and offers four types of alcohol to the guest as part of the all-included package (rum, whiskey, vodka and aguardiente). If you want anything else... you are out of luck. There is a large assortment of soft drinks, however. The bar staff is friendly and efficient. A small tip will ensure this. We enjoyed the bar very much. It was a nice spot to meet with our group as well as mix with the other guests at the hotel. The restaurant and its staff were pleasant enough. However, the food offered there was ordinary and unimaginative. (Think: military chow line).
The hotel also hosts a movie theater and a disco on the 8th floor. It's a shame. With some capital investment and hands-on management, this hotel could be a great place to stay. Until that point, I have no plans on returning to Hotel Tiuna and cannot give it a favorable recommendation.
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- Also Known As:
- Tiuna Hotel San Andres Island