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“one week at portobelo plaza hotel” 4 of 5 stars
Review of Portobelo Convention Center

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Portobelo Convention Center
3.0 of 5 Hotel   |   Ave. Colombia No. 5A-69 | CRA 5 No 39-37, San Andres, San Andres Island 80008, Colombia   |  
Hotel amenities
Ranked #20 of 25 Hotels in San Andres
Los Angeles, California
Level Contributor
234 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“one week at portobelo plaza hotel”
4 of 5 stars Reviewed March 4, 2012

Portobelo Plaza is a reasonably good hotel at one of the best locations along the beach. We hired Victor, the Rasta man who rents golf carts across the street from the hotel for fantastic tours of the island plus Johnny and Haines Cays. Haines Cay is less crowded and much prettier than Johnny Cay. On Haines Cay get Bibi's fresh fish fillet with his chopped seafood and coconut milk sauce. Fantastic ! Feed and play with stingrays in the late afternoon at Haines Cay. The golf carts in front of the hotel rent for about $50 per day which is enough time to go around the island. The breakfast the Portobelo Plaza serves is good. Breakfast is served at their sister hotel on the beach. The Aquarius Restaurant nearby is excellent and our favorite restaurant along the beach.

Room Tip: get a room with balcony that is closer to the beach side. The driveway on the far side of the hotel...
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank alanmhersh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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110 reviews from our community

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Bogota, Colombia
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed January 12, 2012

A friend of us recommended this hotel so we paid it in advance with several months of anticipation.
When we got there, we noticed that the location was great but we were very dissapointed that the hotel :
- Did not have wi fi (only in the reception of the main building, one block away).
- There were no blackout in the windows and the curtains were very thin, so the light of the street entered all night long and we could not sleep well.
- Pillows were thin and bad quality. When we requested another one they said they had to take it from another room and they gave it to us only for one night.
- There was not a latch to secure the door of the room properly from the inside, so we felt unsafe.
- We know it was a cheap hotel but there was signs of negligence in many things in the room, like rust in the bedside lamp.
- The TV was very small, with bad image quality and a terrible sound. We could not use it.
- Breakfast was not bad (it had scrambled eggs, bread an arepas every morning) but the fresh fruit portions were minimal only one fruit a day and each portion was the size of a couple of spoonfuls. There was not juice from fresh fruits (which is the standard in Colombia). Only artificial orange juice every morning.
- The worse was the Conditioned Air: it did not worked since the beggining and practically we never had it. We had to sleep all nights in the heat. The "Technicians" went to our room several times to fix it but the conditionated air continued shutting off shortly after being turned on. The manager reacted as if she didn't care much about our problem, and at the end of our stay she even not asked how the air conditioner was. In general we felt that the hotel staff was very uninterested about our situation. We requested a change of the room several times, but they kept saying that the hotel was full.
- We really wanted to move to another hotel but we could not, since we had paid in advance. We will not do it again.

The lady that organized the tours seemed nice but there was a poor quality in the tours, specially the ones in the small boats, which are so disrupted!!. She never told us about the Montecarlo Cruise, which we found was on of the tours in San Andrés.

In general San Andrés has excellent beaches, beautiful natural places, but the infrastructure for the tourist is very poor. We will not return there. Next time that we want caribeean, we will choose another island.

Room Tip: The best room are the ones with balcony that see to the beach, but I would not recommend any room in...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Coast_Girl_Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these San Andres hotels

1 review
5 of 5 stars Reviewed December 27, 2011

We went to San Andres for a few days, not booked a hotel. We walked down from the airport and went into the Portobelo Plaza. A nice girl of the reception showed us a room, very nice, the price was ok, so we staid. The beach was just round the corner, the Restaurant excellent. We can recommend this island and the hotel !

  • Stayed October 2011
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank andheis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fortaleza, CE
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 13, 2011

I stayed 17 days at the hotel with my wife. It's located at the best beach on the island, the staff is super friendly and the price is amazing. Next year, portobelo again!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank carlos r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 11, 2011

I stayed a week at the hotel with my family on vacation. We just have to commend. The hotel, located in a paradise in the middle of the Caribbean Sea, has great facilities. Large, comfortable rooms and new furniture. The staff are extremely friendly and courteous. They were always ready to answer any questions and guide us in the walks along the island. The owner, Mr. Carlos, a Brazilian entrepreneur and adventurer who lives on the island for several years. What a pleasure to have known him, a friend with whom we had the opportunity to talk extensively on various subjects. The breakfast offers good variety, with typical local dishes, fresh fruit, juice etc.. Likewise, the restaurant deserves praise. The food is very tasty. The menu includes seafood, fish and other meats. A delight. Congratulations to the team hotel Porto Bello!

  • Stayed June 2010
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank EugenioVilela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finnland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 8, 2011

First time we did not spend a vacation at an all-inclusiv-resort and it was great. We had all we need, a nice big room with comfortable beds, air condition, new bathroom, good service and the best beach right in front. Just one point, we missed more english speaking employes at the reception.
Breakfast we had at the Terazza Portobelo - could have been more, but it was good.
We love the Colombian coffee, and there we got the best ! Food in the evening was delicious, too.
The wireless internet at the restaurant was faster than that in the internet cafés, so we enjoyed it, with a beautiful view to Johnny Key & a big coffee.
One day we will be back !

  • Stayed June 2010, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank riinaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medellin
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 2, 2010

The receptionists were all women and very unprofessional. The room smelled, the bathroom was very small, and the window above the shower was broke so mosquitoes flew in and bit us all night. Only two towels and two washcloths were given. Later, we woke to ants all over the room and even in the bed!!! It was horrifying!!! After we turned the shower on, for several minutes, we went to the reception woman. She got another woman to try and fix it. Then the manager told us we did not ask for hot water, (when in fact we did before we decided to take the room!) and because we didnt pay for it, we would not have any. He was nasty, unconcerning, and outright unhappy, obese, offensive, man. He did not offer anything for all our troubles.
The worst comment he made was after I told him I would write this review, he laughed and said "Go ahead. Stupid visitors like you will still come." Appalling!!

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank hateHRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Portobelo Convention Center

Address: Ave. Colombia No. 5A-69 | CRA 5 No 39-37, San Andres, San Andres Island 80008, Colombia
Location: Colombia > San Andres and Providencia Department > San Andres Island > San Andres
Amenities:
Restaurant
Hotel Style:
Ranked #20 of 25 Hotels in San Andres
Price Range (Based on Average Rates):
Hotel Class:3 star — Portobelo Convention Center 3*
Number of rooms: 60
Official Description (provided by the hotel):
48 multiple rooms, 12 junior suites with king size bed, balcony and ocean view. Central air conditioning, central control room, refrigerator with mini bar, phone with URC AND DDI, laundry service, wireless Internet wireless, cable TV, emergency power plant, 4 dining options. Reception service 24 hours. ... more   less 
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