I recently stayed on this property and I have never experienced such poor customer service. I was there for 2 nights. The parking was so poor that I and other guests as well had to park in front of the hotel in the driveway blocking thru traffic. I kept getting up in the middle of the night to make sure my car had not been towed or hit. I also put in a 2pm late ck out during the audit shift and was told by the clerk that he put that in. I was awaken @12pm by hsk beating on the door telling me it was time to go. I advised her i had a late ck out and her reply was, "I dont think so, you need to call the front desk". In doing so, the young lady informed me they do not do late ckouts and I would have to be out within 30 minutes. I had not showered or anything rushing to get out and unknowingly left behind a few items. No extra towels, no pillows and no blankets for pullout sofabed. I was given 3 sheets and a goodnight. NOT!! However, Chandra was AWESOME!!
- Official Description (provided by the hotel):
- Courtyard by Marriott Atlanta Airport West is taking extraordinary steps to stay ahead of the changing needs of hotel travelers. The hotel will be undergoing a renovation making major improvements to enable our guest to enjoy an experience that promises greater comfort and enhanced productivity. We are taking great strides during the renovation to ensure our guests' comfort and continued satisfaction. While staying with us, take advantage of our close proximity to prominent area businesses, world-class attractions and the Hartsfield-Jackson International Airport (ATL)! Our comfortable rooms provide plush bedding and contemporary furnishings. Food service will be available during the renovation. Complimentary high-speed wireless Internet ensures you are never out of touch. Complimentary airport shuttle service will be offered throughout all phases of the renovation. Once the multi-million dollar renovation of all public areas is completed, the will reflect the Courtyard Refreshing Business design featuring the new Bistro Lobby. The redefined lobby to include media pods, complimentary Wi-Fi and a variety of seating zones that are ideal for everything from pop-up meetings to social gatherings. Enjoy casual seating will be featured throughout the lobby area and provide free WiFi connection. Guests will be able to enjoy high quality, healthy menu options for breakfast or dinner in The Bistro - Eat. Drink. Connect(R). Evening options will include snacks, cocktails, wine and beer so guests can unwind. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Atlanta Airport West Hotel East Point