We checked in last night and have been nothing but pleased with our customer service so far!!
We are locals and my young daughters and I decided to have a one night "stay-cation" to celebrate my birthday. We stopped in yesterday with no reservations and were fortunate enough to speak with Marla at the front desk about availability. What a helpful and nice person! She went out of her way to accommodate us, even asking for clarification from another employee when she wasn't sure if the information she was giving us was correct. She learned that it wasn't and was so happy to have learned the correct answer to better help us and future guests. Truly someone who cares about providing the best experience for her customers!!
Other examples of the great customer service we've received:
Valet attendants' flexibility while we were going in and out of the hotel to check availability
Housekeeping's prompt request for linens for the pull out sofa in our suite (which is very comfortable with a memory foam type mattress)
Cheerfulness and helpfulness of room service employee who answered our phone call 5 minutes short of the cut-off time for ordering
Cheerfulness of room service employee who delivered our food a short time later
I was nervous about staying here based on earlier reviews, but I am so glad we did. The staff here has made my wonderful birthday celebration with my girls even nicer with their perfect customer service (especially Marla) and cheerful attitudes :)
Will definitely recommend this hotel to friends and family visiting from out of town and stay here for our future "stay-cations"
- Official Description (provided by the hotel):
- Clear your head. Hear yourself think. Amid the Bustle of one of Atlanta's most desirable business locations Crowne Plaza Atlanta Paermieter at Ravinia offers you all the attributes of the finest business hotels. Impeccable service, Outstanding facilities and something more. A park-like setting of garden paths, rushing waterfalls and quiet pools. A setting that cultivates camaraderie, fresh thinking, new ideas. Take a VIDEO TOUR of our hotel. Situated in the heart of the Perimeter Center area, this Atlanta area hotel boasts ease of access to GA 400, I-285, Ashford Dunwoody Road, the Perimeter Mall, and many upscale restaurants. This Atlanta hotel is perfectly located for business and group travelers close to IHG, T-Mobile, Allscripts, UPS, IBM, CDC, Cox Communications, St. Joseph s Hospital, Scottish Rite Hospitals and Newell Rubbermaid, Arby’s Group, Auto Trader, CH2M Hill, Children’s Healthcare of Atlanta, Cotton States Insurance, Cox Communications, Cox Enterprises and Crawford and Co. The Atlanta, GA hotel features high-speed Internet access in all rooms, an indoor pool and health club, three restaurants, Bistro 55, The Mix lounge, Sylvia s Coffee Cafe featuring Starbucks coffee and the Four Diamond - Award winning LaGrotta Italian fine dining restaurant (just voted best hotel restaurant in Atlanta by ZAGAT). In addition, 32,000 square feet of newly renovated meeting space provides both social and meeting guests a relaxed and memorable experience. For your convenience, the Atlanta hotel provides complimentary shuttle service to the MARTA train station located directly across the street at Perimeter Mall, which provides continuous transportation to and from the airport, as well as a variety of other Atlanta locations. ... more less
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- Also Known As:
- Crowne Plaza Atlanta
- Crowne Plaza Perimeter Center