I am in Atlanta occasionally on business travel and have stayed at this Crowne Plaza on several occasions. I just returned from a quick to Atlanta and had my most underwhelming stay yet at this hotel. I'll break down my experience for you:
Location: If you're in Dunwoody on business, this is great for you. It's right next to some monstrous office parks and is directly off 285 and located down the road from MARTA if you want to escape the suburbs and head to Midtown, Buckhead, or Downtown.
Front Desk: The front desk staff has always been great. They consistently exceed my expectations and always thank me for being an IHG Rewards member and for staying at the hotel.
Public Spaces: I appreciate the whole atrium feel of the lobby, bar, and restaurant area since it fits with the wooded atmosphere outside the hotel, but it's a little dated and needs a facelift.
Rooms: For a hotel that is located right next door (literally STEPS away) from IHG Headquarters, you would think they would step their game up. These rooms are dated, the water is either cold or skin melting hot, and the tub is just something you would expect out of 1998, not 2015. I did, however, have a nice view (as nice as a view gets in Dunwoody) and I could see the Atlanta skyline in the distance. The beds were typical hotel beds, not too hard and not too soft. The decor wasn't "Motel Six", but it wasn't up to what you would expect from a Crowne Plaza next to IHG HQ.
Food and Beverage: This is where the hotel absolutely drops the ball in a most unacceptable way. The bar is FAR too small for a hotel that specializes in business and convention travel (it's not news to anyone that people on business and convention travel like to DRINK). The night I had dinner in the bar (my sandwich took FOREVER to come and the steak was tough and overcooked), the staff was completely overwhelmed and they verbalized it. Hugo did his best to run the bar well (like he does), but a female who had on a "Supervisor" nametag was cursing and I witnessed her pick up the phone, apparently call the kitchen, and proceed to yell and swear at the person on the other end over how long it was taking someone to get a "medium rare steak salad". I know she was probably frustrated with the kitchen, however this is absolutely unaccpetable, especially when someone is at supervisor level. The bar also apparently was running out of beer and had no pineapple juice on the evening I was there. Long story short, the bar is in need of a makeover, both in size and decor and in staffing.
I also had breakfast in the hotel yesterday and had to flag down a supervisor to place an order from the menu. I know most people get the breakfast buffet (also subpar), but I wanted to order from the menu. One would assume the hotel makes more money from menu orders, but maybe not? The waitress I did eventually get recovered well, however a bad taste was left in my mouth from the experience.
Overall: This hotel has massive potential. A great location across from Perimeter Mall in a town filled with great restaurants and sprawling office parks would make this an ideal location for anyone traveling to the area with its close proximity to interstates and MARTA. Sadly the dated decor and some massive service fails makes this hotel far less attractive than other IHG hotels in the area, including the Staybridge Suites down the road. One would expect big things from the hotel next door to IHG. I didn't have a choice about staying at CP this time, however whenever I have a choice in the future, it will sadly not be this hotel. I do not recommend it to anyone.
- Official Description (provided by the hotel):
- Clear your head. Hear yourself think. Amid the Bustle of one of Atlanta's most desirable business locations Crowne Plaza Atlanta Paermieter at Ravinia offers you all the attributes of the finest business hotels. Impeccable service, Outstanding facilities and something more. A park-like setting of garden paths, rushing waterfalls and quiet pools. A setting that cultivates camaraderie, fresh thinking, new ideas. Take a VIDEO TOUR of our hotel. Situated in the heart of the Perimeter Center area, this Atlanta area hotel boasts ease of access to GA 400, I-285, Ashford Dunwoody Road, the Perimeter Mall, and many upscale restaurants. This Atlanta hotel is perfectly located for business and group travelers close to IHG, T-Mobile, Allscripts, UPS, IBM, CDC, Cox Communications, St. Joseph s Hospital, Scottish Rite Hospitals and Newell Rubbermaid, Arby’s Group, Auto Trader, CH2M Hill, Children’s Healthcare of Atlanta, Cotton States Insurance, Cox Communications, Cox Enterprises and Crawford and Co. The Atlanta, GA hotel features high-speed Internet access in all rooms, an indoor pool and health club, three restaurants, Bistro 55, The Mix lounge, Sylvia s Coffee Cafe featuring Starbucks coffee and the Four Diamond - Award winning LaGrotta Italian fine dining restaurant (just voted best hotel restaurant in Atlanta by ZAGAT). In addition, 32,000 square feet of newly renovated meeting space provides both social and meeting guests a relaxed and memorable experience. For your convenience, the Atlanta hotel provides complimentary shuttle service to the MARTA train station located directly across the street at Perimeter Mall, which provides continuous transportation to and from the airport, as well as a variety of other Atlanta locations. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, IHG, Orbitz, Priceline, Agoda, Expedia, Travelocity, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Atlanta Perimeter At Ravinia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Atlanta
- Crowne Plaza Perimeter Center