First I woul dlike to say I never stayed in any hotel or motel with no refridgerator. I complained and got one but was that really necessary? ONe day my associates and myself came back from our vendor and went to the hotel fo rlunch which has 3 dining facilities. When we got there none of them were open! This is ridiculous! If it wasnt for a front office manager JASON BARNES we would of gone back to our training class with no lunch. He had one of the restaurants prepare some food for us which was really classy of him. Also the TV sucked, had opoor reception and very limited channel choices.
It's a hotel I would have to think long and hard about staying in again

Stay here only for the bargain.

This hotel could have been nice many, many years ago. On my floor, the carpet was stained and had holes. The room was not clean, and lower than Holiday Inn standards.

The service was horrible. Calls to fix a cold shower, broken coffee maker, and flawed AC were not responded to.

My colleague reported a dead cockroach in his room.

On the plus side, the free shuttle was great, Internet was fast, and the concierge was very friendly.

Shortly after we arrived, my wife came down with a bad case of the flu. The first night she spent almost every hour getting sick to her stomach, the second night she was running to the toilet every 45 minutes. Now, this was not in the any way the fault of the hotel - but to set the scene for the service we found from both room attendants and other personell as we dealt with her illness.

Everyone we met helped as I attended our conference and my wife recovered from her illness - offered great customer service.

On the other hand, the in-room food service was less than spectacular. Every meal we ordered had an error - here are some examples:

1. We ordered skim milk and received 2% milk. (This was corrected with a phone call)
2. Ordered "Special K" from the menu; without checking, it was replaced with "Corn Flakes". Apparently they were out of Special K that morning.
3. We ordered combo meals from the children's menu, but were charged ala carte prices. This was corrected and more when called.
4. Ordered fresh fruit in liu of French fries because of wife's illness. Again, this was corrected with a phone call.

The list could go on - but these serve as examples. Each error was corrected (except for possible one), but it got tiring making phone calls to correct each error. The food did taste good - the ice cream was delicious. But it was this consitent problem that has me giving four stars rather than five.

Greate location, close to some local businesses and a mall. Nice and clean rooms and friendly staff. Parking is free but the garage is werid. Didnt use any of the amenities. Overall I would stay here again.