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Crowne Plaza Atlanta Perimeter At Ravinia: Traveler Reviews

3.5 of 5
4355 Ashford-Dunwoody Road, Dunwoody, GA 30346
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Crowne Plaza Atlanta Perimeter At Ravinia
Ranked #2 of 5 hotels in Dunwoody
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351 reviews from our community

Traveler rating
    149
    90
    55
    34
    23
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Families
51
 
Couples
50
 
Solo
28
 
Business
171
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Attending Georgia Hinter Jumper Association 39 th. Annual Awards Banquet at Crowne Plaza Hotel in Atlanta”
4 of 5 stars Reviewed January 20, 2013

Very helpful and polite staff. Our room is clean and comfortable. We are right across the street from Perimeter Mall. Our banquet is in the Ball Room. Had cosmopolitans In the lounge and watched the Falcons - 49 ers playoff game. Drinks were super and bar tender attentive.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Topgun48 about Crowne Plaza Atlanta Perimeter At Ravinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Manager at Crowne Plaza Atlanta Perimeter At Ravinia, responded to this review
January 22, 2013
Thank you for taking the time to write a review of our hotel and your recent stay. I am so pleased to hear your comments about our rooms and our associates. We love being so close to such a great shopping venue like the Perimeter Mall! I hope you enjoyed it!

We're all still disappointed at the outcome of that football game, but I am happy that you had a great time watching it!

We look forward to serving you again!

Sincerely,
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staten Island, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“GOOD SERVICE BAD RESTAURANTS”
3 of 5 stars Reviewed January 14, 2013

First I woul dlike to say I never stayed in any hotel or motel with no refridgerator. I complained and got one but was that really necessary? ONe day my associates and myself came back from our vendor and went to the hotel fo rlunch which has 3 dining facilities. When we got there none of them were open! This is ridiculous! If it wasnt for a front office manager JASON BARNES we would of gone back to our training class with no lunch. He had one of the restaurants prepare some food for us which was really classy of him. Also the TV sucked, had opoor reception and very limited channel choices.
It's a hotel I would have to think long and hard about staying in again

Room Tip: Find another hotel
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Johnpal62 about Crowne Plaza Atlanta Perimeter At Ravinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Manager at Crowne Plaza Atlanta Perimeter At Ravinia, responded to this review
January 23, 2013
I am so sorry to hear of the frustrations you encountered while staying at our hotel. I'm happy to hear that Jason Barnes was able to take care of you. He is a great example of the "Southern Hospitality" we hope all our associates show our guests.

I appreciate you taking the time to let us know what happened during your stay so that we can try and prevent this from happening again.

Sincerely,
Jennifer
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Mountain View, California
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Last resort for a bargain price”
2 of 5 stars Reviewed January 11, 2013

Stay here only for the bargain.

This hotel could have been nice many, many years ago. On my floor, the carpet was stained and had holes. The room was not clean, and lower than Holiday Inn standards.

The service was horrible. Calls to fix a cold shower, broken coffee maker, and flawed AC were not responded to.

My colleague reported a dead cockroach in his room.

On the plus side, the free shuttle was great, Internet was fast, and the concierge was very friendly.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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See 2 more reviews by Whirled_Twaveler for Dunwoody
Ask Whirled_Twaveler about Crowne Plaza Atlanta Perimeter At Ravinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Manager at Crowne Plaza Atlanta Perimeter At Ravinia, responded to this review
January 22, 2013
Thank you for your feedback about your recent stay at our hotel even though it did not meet your expectations. I am also disappointed that your stay was not as good as it should have been.

I would like to apologize to you for having to experience so many issues while you stayed with us. Those items should have been repaired or replaced when you reported them. More importantly, they should not have been in your room at all. We work hard to make sure that everything is clean and in working order before a guest checks in to our guest rooms and I'm sorry that we let you down.

I am glad to hear that you encountered some of our very friendly associates. I do hope that you'll consider giving us a second chance next time you are in the area. We are working diligently to ensure that what happened to you and your colleague does not happen again.

Sincerely.
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Chili
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great service - poor food service”
4 of 5 stars Reviewed January 10, 2013

Shortly after we arrived, my wife came down with a bad case of the flu. The first night she spent almost every hour getting sick to her stomach, the second night she was running to the toilet every 45 minutes. Now, this was not in the any way the fault of the hotel - but to set the scene for the service we found from both room attendants and other personell as we dealt with her illness.

Everyone we met helped as I attended our conference and my wife recovered from her illness - offered great customer service.

On the other hand, the in-room food service was less than spectacular. Every meal we ordered had an error - here are some examples:

1. We ordered skim milk and received 2% milk. (This was corrected with a phone call)
2. Ordered "Special K" from the menu; without checking, it was replaced with "Corn Flakes". Apparently they were out of Special K that morning.
3. We ordered combo meals from the children's menu, but were charged ala carte prices. This was corrected and more when called.
4. Ordered fresh fruit in liu of French fries because of wife's illness. Again, this was corrected with a phone call.

The list could go on - but these serve as examples. Each error was corrected (except for possible one), but it got tiring making phone calls to correct each error. The food did taste good - the ice cream was delicious. But it was this consitent problem that has me giving four stars rather than five.

Room Tip: All rooms seemed to be roomy and well laid out.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask floydHJ about Crowne Plaza Atlanta Perimeter At Ravinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Manager at Crowne Plaza Atlanta Perimeter At Ravinia, responded to this review
January 22, 2013
Thank you for informing us of your stay at our hotel. I am so sorry to hear that you were not only dealing with an illness while you were with us, but that the service you experienced was not satisfactory. Traveling is challenging enough as it is; it's even tougher when you or your family member is sick. I would have been equally as frustrated if what I ordered was not correct and I had to repeatedly call back for it to be fixed.

I sincerely apologize for the inconveniences that took place at our hotel. I would like you to know that we consider your experience unacceptable and will be working with our staff in that area to improve their follow-up and attention to detail.

I hope that your wife is feeling better; the flu has been horrible this year! I also hope that you might consider giving us another chance the next time you are in this area.

Sincerely,
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
“Decent hotel”
4 of 5 stars Reviewed January 10, 2013

Greate location, close to some local businesses and a mall. Nice and clean rooms and friendly staff. Parking is free but the garage is werid. Didnt use any of the amenities. Overall I would stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Asim S about Crowne Plaza Atlanta Perimeter At Ravinia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer S, Manager at Crowne Plaza Atlanta Perimeter At Ravinia, responded to this review
January 23, 2013
I'm glad that you enjoyed your stay with us and that you would visit us again! That's exactly what we strive for each day. I hope that the next time you stay with us you take some time to enjoy our amenities! Our indoor swimming pool is heated to about 79 degrees. It's a great place to relax and enjoy, especially in the winter!

Sincerely,
Jennifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Crowne Plaza Atlanta Perimeter At Ravinia

Also Known As:
Crowne Plaza Atlanta
Crowne Plaza Perimeter Center
Address: 4355 Ashford-Dunwoody Road, Dunwoody, GA 30346
Phone Number:
Region: United States > Georgia > Dunwoody
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Dunwoody
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Clear your head. Hear yourself think. Amid the Bustle of one of Atlanta's most desirable business locations Crowne Plaza Atlanta Paermieter at Ravinia offers you all the attributes of the finest business hotels. Impeccable service, Outstanding facilities and something more. A park-like setting of garden paths, rushing waterfalls and quiet pools. A setting that cultivates camaraderie, fresh thinking, new ideas. Take a VIDEO TOUR of our hotel. Situated in the heart of the Perimeter Center area, this Atlanta area hotel boasts ease of access to GA 400, I-285, Ashford Dunwoody Road, the Perimeter Mall, and many upscale restaurants. This Atlanta hotel is perfectly located for business and group travelers close to IHG, T-Mobile, Allscripts, UPS, IBM, CDC, Cox Communications, St. Joseph s Hospital, Scottish Rite Hospitals and Newell Rubbermaid, Arby’s Group, Auto Trader, CH2M Hill, Children’s Healthcare of Atlanta, Cotton States Insurance, Cox Communications, Cox Enterprises and Crawford and Co. The Atlanta, GA hotel features high-speed Internet access in all rooms, an indoor pool and health club, three restaurants, Bistro 55, The Mix lounge, Sylvia s Coffee Cafe featuring Starbucks coffee and the Four Diamond - Award winning LaGrotta Italian fine dining restaurant (just voted best hotel restaurant in Atlanta by ZAGAT). In addition, 32,000 square feet of newly renovated meeting space provides both social and meeting guests a relaxed and memorable experience. For your convenience, the Atlanta hotel provides complimentary shuttle service to the MARTA train station located directly across the street at Perimeter Mall, which provides continuous transportation to and from the airport, as well as a variety of other Atlanta locations. ... more   less 
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