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“Perhaps a little older than other Embassy Suites, but still a quality hotel” 5 of 5 stars
Review of Embassy Suites Atlanta - Perimeter Center

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Embassy Suites Atlanta - Perimeter Center
3.5 of 5 Hotel   |   1030 Crown Pointe Parkway, Dunwoody, GA 30338   |  
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Ranked #4 of 5 Hotels in Dunwoody
USA
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
“Perhaps a little older than other Embassy Suites, but still a quality hotel”
5 of 5 stars Reviewed November 13, 2012

I stayed at the Embassy Suites Perimeter Center in November, 2012 with my son and his friend for a birthday weekend. We have stayed at this hotel many times in the past. As written in other reviews, the Embassy brand brings with it the expectation that you will have the Manager's Reception (drinks and snacks) as well as the Cooked to order hot breakfast. I also appreciate the fact that each Embassy has two-room suites with a locking door between them, as well as two TV's in each suite. They also have an atrium setting that offers guests a good place to hang out if they don't want to be in their room.

This particular Embassy Suites, I believe, is a little older than some other Embassy hotels. I'm pretty low-maintenance, so this doesn't bother me. That being said, I did notice that other reviews listed such things as the wallpaper peeling in places and little things like that. So I took a closer look this last time, and I did notice that there might be a small stain here or there (always in an out of the way place) or a worn portion of wallpaper here and there that might cause other guests to get upset.

As for me, I was very happy with my room. The facilities were first-rate and very clean. The indoor pool was in great shape as was the workout room. My room was also in great condition. The atrium was, again, a good place to hang out and watch football, have a snack/drink, etc.

Also, the parking is complimentary, so you don't have to pay extra for that like you would at other Embassy Suites where I have stayed. The location is excellent, with many restaurants and a good mall (Perimeter Place) very close to the hotel.

I will definitely stay here again. The property may be a bit older, but it is still one of my favorite hotels.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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404 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Baltimore, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 5, 2012

I spent a weekend with my family at the hotel and we had the worst experience. Front desk staff is the most unprofessional staff I have ever experienced in over 35yrs.

I had booked & payed about 12weeks in advance and none of my requests were honored. Despite them printing this on my receipt, staff said that they did not have any rooms and we were put on the 3rd floor in a clearly smoking room. Although my entire family could smell the smoke staff was arguing with us that it was a non- smoking room. Later she had the guts to say, oh well, I guess they didn't put the fan in there, or would you like a fan?.....really?? After a lot of back and forth on how they didn't have rooms higher than 3rd level, we were eventually put on the 10th floor in a non-smoking room but still very dirty. Couch and floor looked like there was dry vomit on them.

While in the room, front desk staff kept ignoring us when we called for trash bags and when I went down stairs to get them, they said they were out. The hotel had no trash bags for the entire 3-days and 2nights. We had to use our own plastic shopping bags and the laundry bag.

Front desk staff are the most ignorant human beings I have ever met. They have a sign in the exercise room for complimentary earphones but when I requested, a female staff *sighed* like I was such a disturbance.

On our way out later that day, we stopped at the front desk to request no room service. A young male staff was sitting in back area facing our direction and did not approach the front desk for the first 3-5minutes we were standing there until the 10yr old with us said "he is just sitting there" - at which time he stood up and said "YES".

The hotel room was noisy, I am a sound sleeper but I was woken up several times both nights by kids/teenagers running around. We had to stick papertowels under the front door to block the light from outside and keep some noise out. The breakfast is aweful, potatoes are cold and soggy, toast is stale, oatmeal cold and sticky, fruits not fresh - just a total mess.

On a bright side, the bed is comfortable.

I had read some complains about this hotel prior to making my reservations but thought as a very patient person, I would "pack EXTRA patience" along with my luggage - but the frustrations and mistreatment by staff is not worth the price. The staff will do everything in their powers to treat you like an incompetent human being and that's sad.

Room Tip: Do not go there.(period)
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  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel S, General Manager at Embassy Suites Atlanta - Perimeter Center, responded to this review, November 7, 2012
Dear valued guest,

I am very sorry we were not able to provide you with the quality of services you deserve.

This is not typical of our hotel and staff, and we are sorry for the inconveniences that you and your family endured.

We are always looking for ways to improve our guest experience.

Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

Again, we apologize for the issues that occurred, we will be sure to work with all of our team members to ensure that we make the necessary corrections.

Thank you again for your feedback and we hope you will consider giving us another chance.

Daniel Sawran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Like the title says, It's an embassy suites, you can't go wrong. We stayed for my birthday, we went to go see Passion Pit and Young Blood Hawke and came here after. I LOVE Embassy's. the room was up dated looking, the check in staff was polite and the breakfast was an embassy finest. If we're staying in this area again we're going to stay here again. 2 thumbs up. I'm not sure if the people rating this poorly have the right hotel!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed here for one night on business and i thought that it was great for what I was looking for. I'll give you a rundown on how they rated on some of the the things that are important to me when I travel for a quick trip on business:
Room: The room was spacious and clean. Suite was nice as I could put my luggage in the living room and spread out a little in the bedroom. Bed and linens were very comfortable.
Technology: There were an adequate number of outlets to plug in my laptop, phone, tablet, etc. so no issues there that I typically have with hotels. The internet was free (gave me a special code - ask for it at the front desk) and fast, and the TV was good quality (not grainy - real HD), and had all of the standard channels.
Bathrooms: Again spacious and clean - no issues
Staff - Staff was very nice and accommodating
Parking - Free parking in a garage right next to the building.
Breakfast - Breakfast was free and had a good selection of food - eggs, sausage, bacon, biscuits, gravy, cereal, juices, etc. Food was pretty good.
Getting around: good access to major highways 400 and 285. Easy to get down to Buckhead, Midtown, or Downtown areas.

Things I didn't pay attention to: Lobby, lobby bar/ restaurant, views from the windows. Although I didn't tour around much. the area is good if you want to be in the Perimeter part of Atlanta. Close to some shopping (Perimeter Mall, Target, some decent restaurants, etc).

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, Georgia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 5, 2012

We had reason to be in Atlanta for three days with our four kids. The suite provided enough room for us and the kids appreciated the pool and hot tub which were kept well enough. The hotel itself is beginning to show its age, particularly in the bath/shower area, but is clean and service was great. The free breakfast saved my family $40/day at least and kids loved it. The chefs and serive personnel working breakfast and manager cocktail hour were fantastic. Location is great and you can walk to Perimeter Mall or take the free shuttle. Convenient to 285 and 400, so any business OTP is accessible. Trip to Acquarium was 40 mins in traffic, not bad. Affordable, clean, good pool, free breakfast are positives, but I hope they dont squeeze too much out of this hotel before updating some aspects of the rooms. We would stay again if needed.

Room Tip: stay away from elevators....
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 4, 2012

This hotel is another example of a Hilton property placed in a great location. You can walk across the street and find plenty of shopping, a good choice of restaurants and bars, a movie theatre and B&N book store. In the morning, visit Panera Bread for coffee, pastry or a light breakfast. The rooms are typical Embassy Suites, the staff is helpful, and the indoor atrium relaxing year round. All in all, a nice place to stay.

Room Tip: Stay as high up as availability allows.
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noida, India
Top Contributor
94 reviews 94 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 27, 2012

The suites are great, staff is very helpful and the complimentary breakfast and happy hours are the icing on the cake. The shuttles to all nearby places makes this great value for money. Definitely a place worth staying at.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Atlanta - Perimeter Center

Address: 1030 Crown Pointe Parkway, Dunwoody, GA 30338
Phone Number:
Location: United States > Georgia > Dunwoody
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Dunwoody
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Atlanta - Perimeter Center 3.5*
Number of rooms: 241
Official Description (provided by the hotel):
Recently remodeled upscale hotel located in the Perimeter business and shopping district of Atlanta, adjacent to MARTA, providing access to all Atlanta attractions including the airport, Georgia World Congress Center and the Georgia Aquarium. All guests receive Complimentary Cooked-to-Order Breakfast and Manager's Reception daily. Hotel offers free parking and complimentary shuttle service within 3 miles to a variety of restaurant options from casual to fine dining and great shopping at Perimeter Mall. Onsite amenities are restaurant, Starbucks, free fitness and business centers, indoor pool and meeting space. Hilton Honors Program and Hilton Stay Connected wireless internet. ... more   less 
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Also Known As:
Embassy Suites Atlanta - Perimeter Hotel Dunwoody
Embassy Suites Atlanta Perimeter Center
Atlanta Embassy Suites

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