Nice hotel.
But very poor management.
Unfortunately, your paid reservation does not guarantee a room at all.

Why take a reservation in the first place?

I've travelled for over 20 years to many countries. Why is it this Atlanta hotel the one exception? Simple: poor management and an out of date reservation system and policy.
Be warned.

Haven't stayed here in years so I was pleased to find a complete renovation at this property. It's incredibly close to the perimeter mall and a great location to reach 85 easily to head north or south. Asked for a room upgrade and was given a beautiful suite with a full sized dining table which made it easy to get my work done in the room. Extremely clean and modern rooms with big flat screen tvs. Very comfortable stay and cheery staff.

I have been traveling for business for the last 20 years in most of the US and a dozen foreign countries and I have never had a such a disappointing experience at a hotel as I did at this one.

I was staying on the 16th floor or Concierge Level in which I paid an additional $30 per night for exclusivity and quiet. On Thursday evening, the hotel moved a party into the concierge lounge at midnight. The party spilled into the hallway and became increasing louder. Not being able to sleep, I called the front desk and explained the situation. I was told that party was booked at last minute and my only option was to change rooms.

I did not realize that I had booked a 24 hour party hotel. I thought that I was at a business hotel that catered to the executive traveler. I was wrong. I would not consider booking this hotel for business travel. Very poorly ran.

It had been quite a while since I had stayed at this hotel. The outside was as tired as ever, even with the "old style" Marriott lettering. Was I shocked when I walked inside. The lobby had been completely transformed into a modern, updated, and funtional hub of activity. The entire lobby area looked great. The staff was friendly and my check in was smooth and quick. This trick had been played on my before, most notibly by the current actions at the Courtyard properties (updated lobby and nothing done to the rooms). Another suprise greeted me when I got to my room. The rooms were also almost completely transformed. The footprint could not be altered in each room but they must have almost completly gutted each room and started from scratch. I read on the hotel wifi welcome screen that they had spent over 22 Million dollars on the renovation. WOW, what an investment! What a pleasant suprise to come back to an old location and find such a complete and modern transformation...a complete transformation, not just the lobby!