We recently ate here with a group celebrating an occasion. It had been highly recommended to us by family members. Unfortunately, it did not live up to the hype it had received.
Atmosphere: It is a small neighborhood restaurant....nothing fancy. That also applies to the decor----very plain. The restaurant does offer patio seating in the front overlooking the parking lot.
Food: We sampled a large assortment of items on the menu. For the most part, everything was good. There is a wide variety of items to choose from to meet most any palate. My only complaint in this area deals with their crab cakes, which they advertise as their main house specialty. Unfortunately, the crab cakes were the worst items that we ordered. They were 90% breading and filler and very little crab.
Service: This is the area where the restaurant fell very very short. The service was some of the worst I have seen in a long time. We had called ahead days before to let them know the number of guests with our group and the time we would be arriving. When we arrived, they were not set up for us (even though the restaurant was 2/3 empty), and we were left to stand at the entrance waiting for 15 minutes. Once we were seated, we were only assigned one server for our group while the rest of staff hung around the bar and watched. From there, it went downhill quickly. Drink orders were consistently wrong, the food came out to the table at varying times so it was impossible to eat together. Food items were sent out incorrectly. When drink refills were requested, it was 10+ minutes for a response. When we requested our checks at the end of the meal, it took another 30 minutes to receive them, and all of them were wrong. We even brought our experiences to the attention of the owner, and she laughed it off. She was more interested in talking and cutting up with the locals at the bar than watching over the restaurant.
Overall, while the food was good, the service (or lack of) overshadows the experience. In an area saturated with dining alternatives, I would recommend going elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 17, 2011
Dear "Pepperhead." Sorry that your occasion did not meet your expectations. However, I am very surprised at some of your comments, as this is not the normal response that I have from my customers. Whilst I understand that not every one will enjoy everything I have to offer , most customers really enjoy my Crab Cakes that are made with Lump Crab and very little filler, which is one reason I was recently voted "Best Restaurant" in Dunwooody.
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I would love to have the opportunity to talk to you in person about your experience as it really is not the way most people find our restuarant and I cannot imagine what went wrong the day you came. As the majority of my customers will testify I am constently walking around checking on food and if necessary, which is rarely, making adjustments . I am a very happy and personable owner, and I do chat with the regulars, which as a neighborhood restaurant is what they want. Sorry that you didn't feel you got the same attention.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.