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“Not the norm” 2 of 5 stars
Review of Comfort Suites Gwinnett Place

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Comfort Suites Gwinnett Place
2.5 of 5 Hotel   |   3700 Shackleford Road, I-85 N & Pleasant Hill Rd., Duluth, GA 30096   |  
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Ranked #18 of 22 Hotels in Duluth
Fort Wayne
Top Contributor
70 reviews 70 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
“Not the norm”
2 of 5 stars Reviewed September 1, 2013

I've stayed at Comfort Suites in the past & this one did not live up to the standards! It was okay at best, but not what you'd expect. Smelled, pool area should be condemned, had to ask for extra towels each night. Not a good experience & certainly overpriced. This was a two star hotel at best...being generous.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
    15
    19
    18
    13
    20
See reviews for
25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed July 20, 2013

Average at best , cheap place to stay , I was in town for a fling and stayed in the King Suite it was somewhat clean except for the sofa bed , it was down right NASTY !!! My girl nor I would touch the thing!! The King size bed was tested thoroughly and did pass the test (didn't squeak) and was fairly clean , bathroom was decent , did have some tiles missing ? And had silver fish running around in there when I arrived .....eew! We did have plenty of towels tho :). I really feel bad for Julie Cox and the way that they have mistreated her! Don't think I'll stay here again, too many nice hotels in this area.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Augusta, SC
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed July 16, 2013

I stay in the area often for business reasons and have found that the Comfort Suites offers comfortable accommodations for the price. Although the rooms are dated, they are clean, and the bed is firm. I had no problem with the wifi. Breakfast could be a little more substantial. Hotel seems very busy, but my room was quiet.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 13, 2013

I picked Comfort Suites to make our Youth Groups reservation at because we always enjoy the value and size of their rooms! Well make note that all Comfort Suites are not the same!!! When we arrived with our group of 45 adults and teens we checked in and received our keys for 12 rooms! All seemed well until we got to the 2nd floor and smelled a horribly nasty smell! Well we overlooked that only to be continually disappointed! The rooms we booked slept 6 with 2 queen beds and sleeper sofa as I was told by Greg Hughes the front desk manager, but we had no sheets or any bedding for the sleeper sofas. I went down to the front desk and ask Michelle for sheets and she replied that they did not have any! So the 1st night some literally slept on dirty couches with NO sheets! When we awoke the next morning we started realizing that we only had 2 towels per room!!! So out of immediate need some shared! When we went to head out for our conference I stopped by the front desk and spoke with Greg and told him to please make sure we have sheets for each sofa bed and adequate towels for the next morning. He said he would be sure we did. We didn't arrive back to the hotel till around 10pm that night and when we did none of my request had been taken care of! No sheets and now some of the rooms had NO towels, some had their wet, dirty, used towels folded and put back on towel rack as though they were clean!!! For 45 people we had 18 towels!!! I went again to the front desk and spoke with Michelle who said there was "nothing she could do about it!" So once again the next morning we all shared towels! Gross huh??? As soon as we checked out I sent a complaint to Greg and ask for a refund! He put me off for a week and finally said my General Manager David Smith is going to conference call you at 2:00pm today, which was Wednesday, July 10th! Well that never happened so I called back and was basically told by Greg that he didn't know why Mr. Smith was not calling me back! I did forget to mention earlier that I did make an official complaint with Choice Hotels Corporate office, but because it was a group reservation it had to be handled by the hotel!!! So they were no help at all! To make matters even worse when we received our Credit Card statement they charge us for 14 rooms instead of 12!!! I have given the hotel ample time to resolve the complaint, but they refuse! So I am proceeding by letting everyone know this is the WORST hotel experience I have ever had! Now I will be disputing the charges through our churches credit card company!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 30, 2013 via mobile

Good location if attending something at the Gwinette Center Arena. Other than that it's really a poor choice. It's not clean, service was poor and property not well maintained. If I had not been with a group I would have certainly changed hotels.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 5, 2013

Came here for a basketball tournament. The rooms are definitely outdated. The shower curtain rod was falling down, which caused the shower curtain not to stay closed. The tile around the baseboard n the bathroom was missing in spots. The carpet was horribly dirty and disgusting! The ladies bathroom next to the gym had feces around the inside bowl like it hadn't been cleaned in days. There was no paper towels or hand soap in that bathroom either. Then the breakfast was mediocre! I will try to upload pictures so you can see for yourself! I wouldn't recommend this hotel to my worse enemy!!!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Tennessee
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 17, 2013 via mobile

Every hotel chain is in this area so you do have choices. Mine was for price , then location. Business center was closed at the time and carpet being replaced by what looked like water damage. You hear noise in hallways as expected but relatively quiet later in evening. Also most restaurants are nearby and its next to I-85.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Comfort Suites Gwinnett Place

Address: 3700 Shackleford Road, I-85 N & Pleasant Hill Rd., Duluth, GA 30096
Phone Number:
Location: United States > Georgia > Duluth
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 22 Hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Gwinnett Place 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Suites Gwinnett Place Hotel Duluth
Comfort Suites Duluth
Duluth Comfort Suites

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