My husband found this hotel on priceline for a good price so we booked it for our one night stay in Atlanta this past Friday. We arrived at the hotel around 10:00 pm to check in. When we got into the room, I went to use the restroom and the first thing I noticed were all the FLEAS jumping around on the bathroom floor and also a dead earwhig. I noticed one jumped off of my arm. So, I immediately went to my husband and told him we need to get out of the room because I am allergic to flea bites. We did not have time to switch hotels because we were already late for the concert we were attending. So, we went to the front desk to switch rooms. We changed and went to our show. We came back late at around 6AM. I laid down to sleep and for 3 hours I was completely eaten up by fleas that were either in the room or followed me from the previous room. I couldn't take it anymore so I went to the front desk and asked for a refund so I could switch hotels. I was told that there was nothing they could do and that I would have to call priceline. We checked out and stayed at a nearby La Quinta Inn. I was finally able to get some comfortable sleep. I contacted Priceline about the issue and it took them 4 days to get a hold of the hotel manager. I finally called today and was told that the only compensation being offered was a free night stay at the same hotel. I called the hotel manager today and told him I don't want to stay there again and would just like a refund. He replied "Why would I give you a refund if you won't give me anymore business?" These people obviously don't care about their customers and only want your money in the end. Their rooms are filthy and in dire need of renovations. I wish I had stayed with my friends at the Extended Stay Deluxe right down the road because their room was huge, nice, and clean and only $10 more than ours. I would much rather spend money to be in a clean and comfortable room and not have to worry about being bitten by fleas. Don't stay here!
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- Also Known As:
- Duluth Quality Inn