I was having a sore throat, pains in my bones and joints from this flu I picked up the night before. I went for breakfast in the Sonesta Gwinnett Place in Atlanta and asked the lady at the entrance if I could get a chicken soup instead of the breakfast buffet since that soup would most likely make me feel better. She said they normally don't serve chicken soup at breakfast but was going to ask the chef. A few minutes later she came back with the reaction of the chef: no chicken soup. I was really disappointed with this reaction.
Another few minutes later this kind lady Sejla came to me asking whether I had asked for a chicken soup to which I answered affirmative. She just wanted to let me know that she just gave orders to the chef to make me the chicken soup.
Now that is what I call taking responsibility and pride in giving good service to your guests. You have the chicken and all the other ingredients. Why not help someone who can start feeling better because of the soup.
Thanks Selja, the chicken soup made me feel a lot better as you've probably noticed when I walked out!
Because Selja corrected what had initially gone wrong I still rank 5 them dots.
I also want to compliment Carmelita.
- Official Description (provided by the hotel):
- At the Sonesta Gwinnett Place, you'll be within easy reach of the history and vibrancy of downtown Atlanta and a short drive from some of the most captivating and fun spots north and east of the city. And right outside your door, you will find ample options for shopping, dining, and entertainment. It's all thanks to our convenient and central location off I-86, northeast of Atlanta in Duluth, at the heart of vibrant Gwinnett Place. Relax at our unique indoor/outdoor swimming pool, with wading area suitable for kids. Indulge in our whirlpool. Enjoy a leisurely breakfast or long lunch at our casual restaurant - Grapevine Restaurant - where you'll find plenty of menu items infused with a southern flair. Visit ArtBar for local fare and libations. No matter the venue, our southern hospitality is always on the menu. ... more less
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- Also Known As:
- Marriott Gwinnett Place Atlanta Hotel Duluth
- Marriott Duluth
- Marriott Hotel Duluth
- Duluth Marriott