I stayed at the hotel 9/19/12 and it appeared clean. I checked into the room and immediately checked the bed and the bathroom. Again it all appeared clean. My stay was pleasant and comfortable until 9/20/12. I was brushing my teeth when I saw two hug ROACHES run across my counter. Now, I'm not afraid to admit I was startled. I wasn't expecting it. I also realize even the best hotels have bug/rodent issues. I immediately contacted the front desk via a visit not a call.
The receptionist looked at me and said "yeah, we having a problem with bugs right now."
She didn't apologize once, didn't say, we'll send someone up to spray, she didn't offer any assist, apology, or conciliation. What she did offer was for me to enjoy their hot breakfast. I looked at her and smiled and said, no thank you. You're having a bug problem right now. I've stayed at a few hotels and I know when the staff doesn't care or show concern for the customers concerns, it's time to check out.
I did, I'll be contacting their corporate office, to voice my displeasure after this post. Be forewarned. Looks great on the outside, infested on the inside.
- Also Known As:
- Hampton Inn Atlanta Douglasville Hotel Douglasville
- Hampton Inn Atlanta Douglasville Hotel
- Hampton Inn Douglasville
- Douglasville Hampton Inn
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