1. They gave a key to my friend who was staying with me without checking with me to see if this person was indeed who I was expecting. I hadn't given them a name, nor did they ask her to see any identification. She walked in on my while I was asleep.
2. I had another friend come into town unexpectedly and I asked for a rollaway and was denied. They advertise rollaways but would not let me have one.
3. I asked for more towels. Denied. My friend had to use my towels after I used them!
4. I had a second room for the 2nd and 3rd nights of my stay for two more friends. I got the room number and had that room linked to my cc on the morning of the 2nd day. I consider that to be checking in as I linked it to my card. They sold the room to someone else and walked my friends to the Emory Conference Center (much nicer digs) 30 minutes away in rush hour traffic. Told them to come back the next day for their room as they had plenty. When they arrived back the next day, they were told tough and too bad---no rooms. They demanded a voucher for the Emory CC and got their same room back. Ruined our "reunion" as we hardly saw them--they were commuting in their car.
5. Hotel charges for parking. Couldn't park in garage because of buses blocking the entrance. Had to park on street and get up early to start feeding the meter. Told there would be no charge. HA!
6. Saw teenager girls in the elevator who were given keys to a room and when they walked into said room it was occupied by teenage boys. No rooms left at the inn. They were with a group so I can only assume the male chaperone spent the night in the lobby.
7. Upon checking out I asked for a statement. Told that they just couldn't do that as it was PREPAID. Asked to verify that my card wasn't charged for the room I didn't get and that the teenage boys in that room weren't running up charges on my credit card. Assured that was not the case. When I got home I found that my credit card was charged a different amount than was PREPAID, and that I was charged for the room I didn't get and that they tried to make my friends pay for.
8. Broken tile in elevator that I tripped on twice. I almost broke my neck the second time. Glad it wasn't a little old lady.
9. After walking my friends, but I didn't know it yet, I knocked on the door of the room that I'd already linked to my card and found it occupied by teenage boys. When I called the front desk to inquire as to which room they'd put my friends in I was told that I didn't have a second room. WRONG. It took a trip to the desk and to chew on the night manager for a while to find out what had happened.
10. I could go on, but...













