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“Our favorite Decatur hotel but the price is getting ridiculousI” 4 of 5 stars
Review of Holiday Inn Express Atlanta-Emory University Area

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Holiday Inn Express Atlanta-Emory University Area
2.5 of 5 Hotel   |   2183 North Decatur Road, Decatur, GA 30033   |  
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Ranked #4 of 18 Hotels in Decatur
Evans, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Our favorite Decatur hotel but the price is getting ridiculousI”
4 of 5 stars Reviewed July 7, 2013

We have stayed in this hotel many times over the past few years. Our daughter went to Emory and now lives in the Decatur area with her family. Their house is small so we often stay at the HIE Atlanta-Emory. We just stayed this past weekend, as a matter of fact. I want to book again for this Friday but now I see the price has gone up to $172.00 a night for a standard king room! We paid $150 (after taxes & fees this last weekend which I thought was pricey since we usually pay less). It is a small, clean hotel with a nice staff but, in the end, it is a HIE and that price seems outrageous. I am sad because we love the location and feel comfortable there. The breakfast is the standard HIE offering and they throw in a few perks like popcorn or cookies in the afternoon. The pool is okay and we use it almost every time. We are HIE Priority Club members and get a free night after accumulating numerous points. But, $172? With regret, I have booked at the Courtyard in downtown Decatur for this weekend for considerably less.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atemory, General Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review, July 9, 2013
Dear Carol S.

Thank you for being such a loyal guest to our hotel. Please know that we value you as our guest and I sincerely apologize that due to a special event we were unable to accommodate your stay. I would however like you to know that as long as we have availability, it will be my pleasure to work directly with you to find a reasonable price solution as both myself and my team look forward to your consistent visits. Please feel free to contact me directly at 404-320-0888 at your leisure. I hope to speak with you soon.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Tyler, Texas
Top Contributor
68 reviews 68 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 18, 2013

The description of the Double Queen Suite is misleading. It's a room with 2 queen beds with a microwave, coffee maker and a mini-refrigerator. It was clean, felt safe and accommodated 4 adults ok. There wasn't any extra room, but we weren't there to spend time in a hotel room. The bathroom was small, but sufficient. It is not close to anything notable in the way of restaurants or shopping, but if you have a car, that wouldn't be an issue. It seemed pretty standard for a chain hotel for a place to sleep. The price was steep compared to other Holiday Inn Express or Hampton Inns. The breakfast was included in the price, but the breakfast area was way small for the size hotel it was. A one-star deduction for the "suite" deception and small breakfast area. Another star deduction for the price point value. That being said, there's not many choices for hotels in the Decatur area.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review, July 3, 2013
Dear ChixSouth,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the layout of the room prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Orlando, Florida, United States
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 15, 2013

This is the second of two different Holiday Inn Express locations I've stayed in this year. I like the brand. The decor is stylish, the rooms are very nice and clean, the free breakfast is great and the beds are comfortable. This hotel, just like the other one, simply needs a little more attention to detail by the staff. I went to go use the fitness center and the treadmill wasn't working. The front desk clerk didn't know how to turn it on. I told her that I would be working out again first thing the following morning and I hope they can get it working.

The next morning at 6 am, the fitness center was still locked, because the front desk clerk hadn't gone to open it yet. I went to get him, and I'm pretty sure he was sleeping around the back. The treadmill was working, but when I finished my run, the water cooler was empty.

Again, just like the last property, not big things, but they just need a little more attention to detail. It wouldn't stop me from staying at an HIE again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
148 reviews 148 reviews
25 hotel reviews
Reviews in 43 cities Reviews in 43 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 14, 2013

sharing the experiences I used to pick this place. I really had no idead where to stay or what direction to go in so I cam on to TA and mapped out an ideal location for my search. I finally decided on this spot and this HIExpress came up with all its wonderful reviews. All true, true, true. To get there is involves some "backstreet'' maneuvering, but can be a nice drive during the day. The area around the hotel itslef is nice enough, not much night traffic which makes the place very quiet. Staff was quick to acknowledge and always on their toes if a customer came by the front desk.

YOu can walk up a slight hill to a Publix grocery store and a small selection of restaurants. I saw a subway, a sushi place and a couple other choices. I didn't venture out too much, but there was a CVS/Walgreens and other restaurants about 1 mile away. The rooms are comfy, large, high ceiling, spacious bathrooms and CLEAN. I will certainly return here if my travels bring me back this way. Great job HI. Keep up the good service.

Room Tip: There is hardly any night street traffic so no worries on steet side rooms. I saw 2 different rooms...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed March 14, 2013

We recently spent six nights at the Holiday Inn Express Atlanta - Emory University Area and were very happy with the hotel.

The room was well appointed with a table and chairs, a desk and comforable desk chair, a lounge chair, two beds, a wet bar area (with microwave, coffee maker, medium sized refrigerator, and faucet), and a bathroom with separate vanity area. We found the room to be comfortable and set up well.

The room was very clean and the cleaning staff did a great job keeping us stocked up with towels and toiletries.

The breakfast was a little repetitive, but the food tasted good and there were still enough choices that it was fine. They always offer muffins, bagels, cereals, pancakes, biscuits and sausage gravy, yogurt, fruit, delicious hot cinnamon buns, as well as coffee, tea, and juices. Then they switch between having scrambled eggs and sausage, scrambled eggs and bacon, and cheese omelets with sausage/bacon. There are enough things to choose from and it's included for free, so it was fine. I was a little disappointed to be in GA and not be able to have grits for breakfast. They had packets of grits where you add hot water, but I had expected they would have the real thing and was a little bummed, but cheered myself up with one of the cinnamon buns instead.

On Monday to Thursday, they also have a happy hour with wine, beer, lemonade, and iced tea, along with snacks such as cocktail meatballs, Chinese veggies, chips and salsa, hot dogs, and fruit salad. It was a nice bonus. We were there dealing with some tough family issues, so it was nice to be able to come back in the evening and settle down with a drink and some snacks. Every night they also have cookies out for the taking, as well as a bowl of apples.

The fitness center is small, but seemed to have good quality equipment. The pool is also small, but heated to a perfect temperature so we spent a lot of extra time swimming. It's also opened until 10 p.m., so we often managed to get in a swim in the morning and then a swim at night before we settled in for the evening.

The staff at the hotel was great. Everyone was friendly and helpful. We were always greeted with a smile whenever we saw any staff members. They really made us feel welcomed.

They also have a small laundry room with a washer and dryer. The detergent costs $1, and each of the machines is $1 to run. We washed a couple loads of laundry and each time had to run the dryer twice to dry our clothes. The front desk can provide quarters, so count on $4 to wash and dry a load and buy detergent.

We were also happy with the hotel's location, close enough to just about everything from downtown to Buckhead. Everywhere we went ended up being about a half hour drive, so we never felt too far away from anything.

There is a Publix grocery story about a block away. Across the street and down the road there are also a variety of restaurants from McDonalds to sushi to mediterranean cuisine. We highly recommend the Mediterranean Grill across the street. We loved the food there so much that we actually got several meals from there. The Community BBQ restaurant on nearby Clairmont Road was also great, everything we tried there was fantastic.

The only criticism of the hotel would be the super slow elevator. There is only one elevator for the whole hotel and it seems to run slowly regardless of how many people are using it. You wait even if no one else is using it. If stairs had been nearby we would have just used them instead, but they were at the ends of the halls, so we ended up waiting for the elevator. Not that big of a deal, but it was a little bit of an annoyance during an otherwise near perfect stay at a hotel.

I did a lot of hotel searching throughout the Atlanta area for this trip. There are other hotels around that are fancier or offer more amenities, but the rates they charge are outrageous. If you are looking for a clean hotel with easy access to everything, as well as having free breakfast, free happy hour, a fitness center, laundry room, friendly staff, and wonderfully warm indoor pool, all for an affordable price, then you can't go wrong staying here.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osceola Mills
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 9, 2013

This is a nice clean hotel. The breakfast buffet was mediocre, could definitely add some more fresh fruit. The pool was not warm. But the manager bent over backwards to make up for the cold pool. It's a good place to stay if you are in the Atlanta area for a few days.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
110 reviews 110 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed March 4, 2013

It has everything you want with no frills. The price is right, the hotel is clean and tidy and the rooms are just fine. The staff seems to actually enjoy what they're doing and go out of their way to be helpful. What more do you want? If you're looking for a comfortable place to lay your head for the night, it's perfect. If you're looking for a place to hold a fancy wedding with 300 guests in formal wear, look elsewhere.

Room Tip: Even the room on the 2nd floor overlooking the lobby was quiet.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Emory University Area, responded to this review, July 12, 2013
Dear Ron D,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Atlanta-Emory University Area

Address: 2183 North Decatur Road, Decatur, GA 30033
Phone Number:
Location: United States > Georgia > Decatur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 18 Hotels in Decatur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Atlanta-Emory University Area 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Emory Hotel in Decatur, Georgia, offers you a truly Southern hospitality experience. Enjoy our warm surroundings that truly make you feel at home away from home. The staff of the Holiday Inn Express Hotel Decatur, GA, is looking forward to being of service for all of your hospitality needs in the upcoming years. We are conveniently located in the heart of the Emory Hospital & Emory University area and Dekalb Medical Hospital & Children's Healthcare of Atlanta hospital and only minutes from downtown Atlanta. One mile from Emory Hospital and near the Centers for Disease Control, the CDC.We are now proudly offering our complimentary Express Start breakfast featuring two hot items daily - omelets w/cheese, sausage or bacon, biscuits and gravy.Free local calls, mini-kitchens w/ microwave and refrigerator are available in all our newly renovated rooms. Meeting and banquet facilities available. Relax in our year round indoor heated pool or in our on-site fitness center. Restaurants and shopping plaza within walking distance. Visit Decatur, GA and Stay Smart at the Holiday Inn Express Hotel Emory. ... more   less 
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Also Known As:
Holiday Inn Express Atlanta-Emory University Area Hotel Decatur
Holiday Inn Express Decatur
Holiday Inn Decatur
Decatur Holiday Inn

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