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“Needs some upkeeping and repair” 2 of 5 stars
Review of Holiday Inn Express Dahlonega

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Holiday Inn Express Dahlonega
2.5 of 5 Motel   |   835 South Chestatee Street, Dahlonega, GA 30533   |  
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Ranked #6 of 7 Hotels in Dahlonega
Tucker, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Needs some upkeeping and repair”
2 of 5 stars Reviewed October 9, 2012

We stayed here in two bed rooms only for one night on a rewards night (not sure that it should make a difference), but we had a platinum membership. The rooms each had a musty smell to them, not sure if it was because the AC was not on. But even after the AC being on for a while, the room still smelled. We stayed in a king room and it clearly was missing a couch or something because on the far end of the room, it was just a table and two chairs and a big empty space. My wife peeked in one of the other rooms, and they had a sofa sleeper in there room. Not sure if it was because the one in ours was ruined or what.

As a previous reviewer stated, there is no mini fridge or microwave. There was also only one ice machine on site. The breakfast was sub par, and right at 9:30 - it was shut off. I normally don't complain about places I stay and figured this was just a "holiday inn express," but staying in another one in a different smaller town further north (Hiawassee) - it was night and day. We only stayed here because the one in Hiawassee was booked out.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, November 1, 2012
Dear J L,

Thank you for taking the time to post your comments. I certainly apologize for the inconveniences you experienced during your stay at our hotel. Rest assured that all the points you have written down will be looked into. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Once again many thanks for your feedback.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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123 reviews from our community

Traveler rating
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    25
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    14
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Port Saint Lucie, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 8, 2012

We stayed at this Holiday Inn Express. It was very nice, clean.
The staff was the best.
I want to tell you that the Hotel Manager Diane Moore was great. We wanted for nothing.
She was there when we woke up to when we went to bed.
Her breakfast was great, hot & well planed. The pan cakes maker was also great.
We will be there next year.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gray, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 8, 2012

We are in Dahlonega at least once year for a reunion (for the past 6 years now). We love the Holiday Inn there. Diane, the manager, has been and continues to be very helpful, friendly and professional. She has, on more than one occasion, gone 'above and beyond' to help resolve any issue that we or others we know have had (none of which could be attributed to her or her staff).

Oh, and by the way, I've heard her speak to the staff, and I didn't notice any attitude at all. She spoke in her usual soft and calm voice and simply asked questions and gave directions; which is what is expected of a manager.

The rooms are clean and comfortable and the public area is well-kept.

Room Tip: We always as for 3rd floor, mountain view.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 1, 2012

We had a wonderful initial stay in Dahlonega in the fall of 2011 and couldn't wait to return this fall. We were greeted again this time with a smile and even an early check-in. Dianne, the manager, went above and beyond to get us in a room as I had waited too long to call to request a room. Good food, a clean room and a happy staff will bring us back again. Must be a great place - it was booked waaaay in advance. Thanks again, Dianne!

Room Tip: Be sure to request a room on the side overlooking the college spire! The view is spectacular.
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Georgia
2 reviews
5 of 5 stars Reviewed October 1, 2012

I go to Dahlonega every week as a consultant to the University, and always stay at the Holiday Inn Express. I have stayed at other properties in Dahlonega, and there is no comparison. The front desk staff is competent, professional and caring. The rooms are very quiet; the beds are comfortable; and the free wi-fi is great!

Room Tip: The mountain view rooms are great.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 24, 2012

I have no idea how this place stays in business. The short, plump elderly lady is so nasty to everyone that I am surprised guests still come in this joint! Her service makes it obvious from the get go that they are over charging because she is rude to the guests and act like we inconvenience her every time we ask a question, she doesn't speak or smile unless she knows you, and she talks to her employees like they're vermin beneath her. Speaking of vermin, I heard her mention to one of her employees about a rodent problem they were having, which is disgusting and I am wondering if the health department knows about it. I may in fact give them a call myself. At the rate they charge for rooms, they should be able to afford a mini fridge and microwave for each room, which they do not have. The breakfast was horrible and tasted stale as if it were not fresh at all. Stay away from this hotel unless you want to get ripped off by a miserable, depressed old hag who has no respect for the people who pay her salary or the people who work under her.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 23, 2012

As a HI Platinum member I stay at HI Express every week. Therefore I was really at a loss as to why the Troll who runs this location was such a train wreck. Like the man in front of me checking in said, "it is like watching paint dry". She trashes out her employees and tells everyone her hotel problems. The ONLY HI Express with no bacon or sausage, the Troll says gravy over biscuts is a meat product. They ran out of breakfast early and had no fruit or newspapers on Saturda morning. Fire alarms with bad batteries, phones not working, toilets stopping up, desks and lamps simply missing in rooms. She has no concept that we are paying customers and she is overhead. When the fish stinks it starts at the head. The Troll must go!

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Dahlonega, responded to this review, October 17, 2012
Dear MaineGuy_12,

Thank you very much for being a Platinum member and your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Dahlonega

Address: 835 South Chestatee Street, Dahlonega, GA 30533
Phone Number:
Location: United States > Georgia > Dahlonega
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Dahlonega
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Dahlonega 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Dahlonega, home to the first major gold rush in the US. The Holiday Inn Express Dahlonega hotel is a luxurious three-story hotel only one mile from downtown Dahlonega and located in the heart of the Southern Appalachian Mountains with excellent mountain views and rapid access to mountain attractions. Hotel features include complimentary hot breakfast and free local phone calls. Please note that no roll-away beds are allowed in any of our rooms. Visit Dahlonega, GA and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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Also Known As:
Holiday Inn Express Dahlonega Hotel Dahlonega
Holiday Inn Dahlonega

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