From the hallway, to the elevator to the stairwell, the hotel smelled musty and had a rotten food odor. The 4 tiny pillows on the bed were sad, flat and uncomfortable. We should have ripped the seats out of our minivan and used them as pillows. The bathroom sink was not properly cleaned (food particles left). The next morning, the breakfast attendant was very rude and did not speak to anyone. There were 2 elderly ladies struggling with the waffle maker machine and she did not offer to help them at all. Another guest (a teenager) helped them with their waffles. I was looking for hot water for my tea and she did not say a word to help me despite the fact that it was obvious that I was searching for something.
At check out, the front desk clerk was too lazy to get out of her chair and check us out properly. She was busy texting on her phone and made us feel as though we interrupted her text conversation. My husband asked for a receipt and she acted like we asked her to carry our luggage to our car on her head. Ridiculous.
Overall, management needs to seriously pay attention to the horrible customer service at this hotel. We will definitely not be staying here ever again.
- Also Known As:
- Comfort Hotel
- Comfort Hotel Cumming
- Comfort Suites Cumming
- Cumming Comfort Suites
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