I called this hotel directly a week before arrival and was ensured that I would get a two bed suite. I also asked for a high floor, away from elevator, all vending machines and road noise as I am a very light sleepr. Upon checking in at 4:15, I was told there were no high floors that in fact my room was on the first floor. I was VERY unhappy w/this especially since I had made my reservation directly over the phone. Not only was my room on the first floor, they gave me a HANDICAPPED room right next to the elevator, vending machines, housekeeping, AND fitness room plus directly across from a meeting room. I was awakened at 7:15 the next morning by blaring TV noise - I was told on checking out that this had come from the fitness room. The breakfast was terrible. We were there 40 mins before the breakfast was supposed to end and there was very little to choose from: 3 cereals, one egg, automatic pancake machine did not work - PATHETIC. I had to ask the attendant for more eggs and she said there was some there - yes, ONE. She gave me ONE more and did not refill the egg container. No apologies from the front desk for the room, the blaring noise, the lousy breakfast. I will never, ever stay here again. Not a good first time experience w/this chain. I'll stay elsewhere in the future - especially for the expensive rate and it was AAA! Front desk staff was very apathetic - pitiful!