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“Incredible hospitality, wonderful staff, spotlessly clean hotel!” 5 of 5 stars
Review of Holiday Inn Express Columbus at Northlake

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Holiday Inn Express Columbus at Northlake
2.5 of 5 Hotel   |   7336 Bear Lane, Columbus, GA 31909   |  
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Ranked #3 of 46 Hotels in Columbus
Frankfurt, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Incredible hospitality, wonderful staff, spotlessly clean hotel!”
5 of 5 stars Reviewed April 29, 2013

I am an experienced health services professional and world traveler. I have stayed at some of the finest hotels in the United States, Europe, and the Middle East. I have never been inspired to take the time to write a review for service...until now. The staff members that I have encoutered at the HIE Columbus at Northlake have gone above and beyond to make my stay here an exceptional one. I am a very early riser and was able to work out in the fitness area and enjoy a healthy breakfast with smile from some of the kindess, welcoming people I have ever encountered working at a hotel. I must give a special thank you to Ms. Kaneesha who takes care of guests in the breakfast area. Her warm hospitality and care made my stay all the better. I would also like to thank Ms. Linda who works at the service desk. She was the first person I met here and I knew after chatting with her that this location was a special place. Thank you Ms. Linda! My wife and I will return to the area next month and I look forward to her meeting these wonderful people. At this HIE, I felt more like a family member rather than a hotel guest. Thank you all for a wonderful stay! See you again soon!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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194 reviews from our community

Traveler rating
    156
    29
    6
    2
    1
See reviews for
74
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Panama City Beach, Florida
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 20, 2013

Staff was super friendly and very accommodating and attentive. Room was clean and well kept. Housekeeping even got my special request for extra towels correct before we checked in. If you don't think that is a big deal, try it sometime. When we travel as a family, it's me and 3 females with long hair. Usually most hotels have only 2 sets of towels in the room regardless of how many people you tell them will be staying. I almost always request extra towels in the comments section on my reservation form when I book. Less than 10% of hotels even notice and get it right and that's from value chains like HIE all the way up to Waldorf Astoria properties. So you check in, check the towels, find two sets, and always have to call the front desk and ask for more. But this place got it right. Kudos to you and your staff for paying attention to the little details. And your desk clerk, Linda, I believe was her name, was fantastic and made us feel most welcome. The only thing I would ding this property on was the nightly rate. It's a little high for an HIE but the whole area seems a bit overpriced for where you are staying. Not just this hotel but all the ones in this area seemed higher than you would expect. I think it is due to a lack of decent hotels in Columbus. Other than that, I'd give this place an A+.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Raleigh, nc
Top Contributor
87 reviews 87 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 13, 2013 via mobile

Followed the advice of the T.A. reviews and they were right. Nice clean, spacious room, comfortable beds (you pick your pillow softness, they are labeled on the cases), and breakfast. We were traveling to attend an event at Fort Benning and were given directions to the base, nice to have the phone numbers with directions!! Everyone was pleasant, discount given to family of military....really great experience. Ask for a room away from the dumpster and pool if you are a light sleeper as both can be noisy.

Stayed April 2013
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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 6, 2013

I have stayed in this hotel twice and I received excellent service. I have already booked another stay. The check-in is very smooth and efficient. Housekeeping maintains the rooms in spotless order. The breakfast area is always clean, the food is ready by 0600 hours, and the attendant is always pleasant and helpful. She greets every guest individually and makes you feel very welcome. On some nights they also have appetizers and drinks, which is very appreciated after a long day. I only have great things to say about this hotel

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed April 4, 2013

I stayed here in March.I very much enjoyed everything. Friendly people .I'm came to look for housing and the hospitality even from the resident staying at the hotel helped me decided that Columbus Ga, is where I wanted to live.My Three children had more than enough room.The continental breakfast had a lot to offer and was excellent. I would go back over and over again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 22, 2013

My wife and I stay in Columbus 6 or 7 times a year. Our daughter lives there as she is married to a serviceman stationed at Fort Benning. We have stayed at pretty much all the Hotels in the area and our considered opinion is that the Holiday Inn Express is the best option regardless of price.
The hotel is as clean as you can get and the public areas reek of attention to detail. They have a complementary hot breakfast which is great. The rooms are well proportioned and very confortable showing great design features that seasoned travellers will appreciate.The beds and pillows are world class!!!! As always it is the staff that set this hotel apart from the other good hotels in the area. We are always greeted in a friendly and professional manner and nothing is too much trouble. You really do feel welcome here.

Room Tip: the rooms we have stayed in have all been good so far
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Augusta, Georgia, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

My room was clean, comfortable, and had more than enough space to stretch out. The staff at this Holiday Inn were friendly and easy-going, always ready to help if I needed anything. Plus, their cheerful smiles and humor first thing in the morning really made this trip more pleasant. If I need a hotel in Columbus Georgia again, I will look for a room at this location first!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Columbus at Northlake

Address: 7336 Bear Lane, Columbus, GA 31909
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Columbus
#4 Business Hotel in Columbus
#12 Romantic Hotel in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Columbus at Northlake 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Enjoy Your Stay at Our Comfortable Columbus, GA Hotel Our newly-built Holiday Inn Express Hotel and Suites Columbus at Northlake is a perfect Georgia hotel for business and leisure travelers alike.Our Columbus hotel is conveniently located off of Interstate 1-185 and US Highway 80. You are sure to stay busy during your stay at our Columbus hotel, located near many of Columbus' best attractions such as the Coca Cola Space Science Center, Callaway Gardens and the Chattahoochee Riverwalk. Our hotel in Columbus, Georgia is also centrally located near numerous military installations, including Fort Benning, the National Infantry Museum and the newly-built Port Columbus Naval Museum. Along with being conveniently located close to many Georgia attractions, our Columbus hotel is also close to Georgia businesses such as AFLAC, TSYS, Blue Cross Blue Shield and Columbus State University. Business and leisure travelers alike enjoy all the comforts of home and office at this hotel in Columbus, Georgia. There is a 24-hour Business Center for your business needs. Wake your family up to try our complimentary hot breakfast bar that features our signature cinnamon rolls, and spend the day by the heated, outdoor pool and spa. Start planning your visit to Georgia by booking your reservation today. You are sure to enjoy great Columbus hotel room deals and rates. We look forward to seeing you at the Holiday Inn Express & Suites Columbus. ... more   less 
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Also Known As:
Holiday Inn Express Columbus At Northlake Hotel Columbus
Holiday Inn Columbus
Columbus Holiday Inn

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