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“Greatest Hotel Experience” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Columbus - Fort Benning

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Holiday Inn Express Hotel & Suites Columbus - Fort Benning
2.5 of 5 Hotel   |   3901 Victory Drive, Columbus, GA 31903   |  
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Ranked #19 of 46 Hotels in Columbus
Washington DC, District of Columbia
1 review
“Greatest Hotel Experience”
5 of 5 stars Reviewed April 10, 2013

I have never been to the Fort Benning area and I was there to visiting. It was recommended that we stayed at this hotel. The customer service was outstanding and the rooms were neat and beds comfy. The lady on the front desk, her name was Jazmine, she was very helpful with suggestions on places for my family and I to visit and very helpful with directing me around the hotel. I will surely be coming back and staying again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, April 12, 2013
Thank you for the review. We are so happy to hear that you enjoyed your stay with us. See you next time!

Jazmine Nelms
Front Office Manager
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72 reviews from our community

Traveler rating
    44
    18
    5
    2
    3
See reviews for
40
6
2
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
5 of 5 stars Reviewed April 3, 2013 via mobile

I was very pleased with my stay at this hotel. My family and I would stay here when we visit Columbus, Georgia again. The area that is set aside for pets is an awesome idea. They accommodate whatever your needs are. The staff was excellent. People automatically have a bad taste in their mouths because this hotel is located on Victory Drive, but I can tell you the location has nothing to do with the quality of service. I would recommend this place to all my family and friends. The price is just right for a family that has a right budget. If you want to stay in a place where you feel at home, this is the place you want to stay. Continental Breakfast is 5 star resturant quality. This is a great place to stay!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, April 9, 2013
Thank you for the review. We are so happy to hear that you enjoyed your stay with us. There is nothing better than getting great guest feedback. Thank you for the kind words regarding our pet area, we put a lot of thought into our furry friends. I look forward to passing on the positive feedback to my staff as well! We look forward to your next stay with us!
Sincerely,
Jazmine Nelms,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 31, 2013

I love this hotel! We are in Columbus several times a year as my daughter is stationed at Fort Benning. My number one priority in any hotel is cleanliness. Im rather picky, and This hotel has never disappointed me. Also, free parking and free breakfast are pluses. The eggs, however, are not exactly my favorite, but the pancakes are always good! I wish the workout room was bigger/better equipped, but it is certainly adequate for the average traveler.
The staff is always very friendly, and the front desk clerk even remembered us from our previous stay. We changed our reservation after the first day of our stay to accommodate a dog, and Jazmine at the front desk was very helpful and pleasant. She worked very hard to make sure we were not inconvenienced in any way. She was wonderful!
We stay here whenever we are in Columbus, and even though it may be priced a bit higher than some others, it is extremely convenient to the base and the fantastic Infantry Museum.
For me, worth the extra bit of money for assurance of cleanliness and quality.

Room Tip: Ask for an end room, they are enormous!
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, April 9, 2013
What a wonderful compliment to my team. Thank you for taking time to post your feedback. It is rewarding to see that going the extra mile is really appreciated and I was more than pleased to help you. We look forward to your next visit!
With Gratitude,
Jazmine Nelms
Front office Manager
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Charleston, SC
1 review
4 of 5 stars Reviewed March 25, 2013

I found this establishment to be appropriately clean. The room was quiet and comfortable. Proximity to pose was attractive. It's never a bad thing to have an IHOP next door, but I went for the biscuit and gravy served downstairs and didn't regret it.

The most important factor for me was that the staff was extremely friendly, personable, and courteous.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXCFB, Front Office Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, April 9, 2013
Thank you so much for taking time to post your lovely feedback. My team and I look forward to your next stay.
Best Regards,
Jazmine Nelms
Front office Manager
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Bertrange
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 21, 2013

We had never been to this area before and needed to be very close to the base for Turning Blue and Graduation and it was. Room was clean and bed very comfortable. Good shower. The only criticism of the room was the noisy air conditioner. It didn't appear to have a low power option. Breakfast was adequate. Afternoon cookies were awesome!!!! Staff lovely. Close to Ranger Joe's and the Infantry Museum. We knew it would be away from the shopping and this was fine with us. The pool area looked inviting but too early in the season. Our son got a very good price on his Military discount.

Room Tip: Maybe ask for a room not facing the street.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexcfb, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, March 22, 2013
Thank you for thanking time to write a review about your experience in our property. I definitely appreciate letting know about the air conditioner. We will look in this to prevent anyone else to have this issue. Have a great day.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013 via mobile

This place is so clean & nice. Rooms are lovely & facility is perfect. Close to base & very convenient. Staff is exceptional! Jazmine was friendly & a pleasure to meet. Would HIGHLY recommend this hotel.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexcfb, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, March 22, 2013
We certainly appreciate your recommendation. To us our guest support is very important and I would like to say Thank You. Also thank you for acknowledging Jazmine's exceptional customer service. I know it will make her very happy to know you remember her services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Rucker, Alabama
1 review
1 of 5 stars Reviewed March 18, 2013

Worst service ever. Too much noise in the hallway and in the bedroom at night. We couldn't sleep. The front desk employee tild me that she was going to talk to the manager to make it up with us,she never did. They charge me $100 because my dog were barking and that isn't true, we were there the day they say that.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexcfb, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus - Fort Benning, responded to this review, March 19, 2013
I want to extend a sincere apology Mr. Sosa if you where unsatisfied with your stay. Usual guest are very happy with us and I hope in the future you give us a second change to make things right with you and your family. Regarding the pet fee it may have been a miscommunication, the $100.00 is due to our pet policy. If you have any questing regarding your bill please give us a call we would be more than happy to go over it with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Columbus - Fort Benning

Address: 3901 Victory Drive, Columbus, GA 31903
Phone Number:
Location: United States > Georgia > Columbus
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 46 Hotels in Columbus
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus - Fort Benning 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
One of the Nicest Columbus, Georgia Hotels. Business, military and leisure guests are always surprised by the convenience of our Holiday Inn Express® Hotel & Suites Columbus, GA - Ft. Benning. Not only are we located .5 miles from Fort Benning, but our lodging is also near I-185. Business travelers couldn't ask for a better hotel near Fort Benning. Lodging with us puts guests near the Army base, as well as contractors like Lockheed Martin, Northrop Grumman and Raytheon. The Business Center is perfect for touching up a presentation before a meeting. A 500 sq. ft meeting space, large enough for 50 people, is also available in the hotel. Here in Columbus, GA, guests have plenty of opportunities for fun. Visit the National Infantry Museum located at Fort Benning to discover the rich history of our fighting men and women. The Chattahoochee Riverwalk is near a number of Columbus and Phenix City attractions, particularly Historic Uptown Columbus. Lake Eufaula offers great outdoors adventures. You'll love the fabulous amenities at this pet-friendly hotel. Enjoy the outdoors with a large pool. We treat you right with the free, hot Express Start Breakfast Bar every morning and a cocktail lounge where you can relax with friends. Be sure to ask about our Golf and Infantry Museum packages for quick savings to the area's best attractions. ... more   less 
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