Our stay while leaving GA for a PCS move was terrible. The pet friendly room we stayed in had not been treated for fleas. Within a few hours I could see that my white dog had fleas crawling on her, from across the room. The front desk moved us to another room but it took hrs to get it ready. We therefore had to load up all of our luggage,our 4mo son and everything associated with him and leave until the room was ready. During that time the dogs were bathed and treated for the fleas. Upon returning, we settled into the new room. During this time I strolled my son through out the first floor for a couple of hours to keep him subdued. The owner, "duke" Doubleday gave a boisterous greeting to everyone he saw except me and my son. He passed several times without making so much as a head nod. Maybe this was because I am not a shaved head private who has his his obscenely loud and annoying family there visiting. If duke wasn't a silver star and ARCOM "v" recipient I would say he was scared to talk to the guy with a beard pushing a baby stroller. That is not the case so I will just assume he is rude. To add to the rampant unprofessionalism, the woman attending the feont desk had a male friend, dressed in workout clothes, leaning on the counter talking to her for hours, even going so far as to stand at the front desk and order chineese food for him. After returning from our stroll, I found that the dogs once again had fleas all over them. My wife again complained, this time to the owner, who replied I'm sorry about that. Might I mention that no one ever entered the previous room to treat it during this time. To add to the poor cleanliness, during my stroll I passed a lone French fry in the middle of a hallway that the cleaning staff and mr doubleday had passed at least a dozen times. The fry was still there when we checked out, trampled by that time. We resolved that moving to another room or hotel for just a few hrs would only be a big headache. After finally getting to sleep with the obscenely loud romper stomp fest on the second floor, for the second night in a row, we woke up sweating at 3am to find that our ac had not been working. It was in fact cooler in the hallway. Needless to say we were sick of the place and decided to get an early start on the drive to NC. When my wife checked out, the slovenly night manager refused to look at her, did not care how our stay was and the few words he spoke to her we're to ask for payment. If mr Doubleday or any representative of the hotel wishes to contact me to discuss the matter I welcome it. The guest in room 143, 23-24AUG, use that contact information. Thank you, CPT H. US ARMY.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to thank you for your review. Although you did not have a great stay with us we still appreciate any and all feedback. We depend on our guests to let us know where we are not doing our best. I certainly apologize for anything that was wrong in your room and we definitely do not want you believing that we consider fleas in the room acceptable. I apologize that our staff did not recognize this problem in the room before your arrival. We have discussed this with our staff and have used this feedback for training purposes. I certainly would like you to know that we did treat the room that we moved you from immediately. I would also like to apologize that you did not feel acknowledged by Mr. Doubleday. He sincerely appreciates all of our guests; military or non-military. Our front desk staff was actually socializing with one of our extended stay guests. This guest has been staying with us for quite a long time and often stays around the front desk speaking with our staff in the evening. He has become a part of our “family” here and I apologize if it seemed unprofessional for him to stay at the desk for a long period of time. He does like to spend his evenings socializing with our staff rather than staying in the room. I understand how this might look like a different situation, I just want you to understand that we strive to be professional; however, we also like all of our guests to feel at home with us. I know that once one thing goes wrong anything else going wrong is just an accumulation and can make your stay no way close to what you are expecting or looking for. I am so sorry that this was one of those stays for you. I hope that if you are ever in the area again, that you will consider giving us another try. I want you to know that this type of experience is not the normal experience for our guests and we would like for you to have the kind of stay that our guests are used to having with us. If you are in the area and would consider giving us another chance to show you the “real” us, I would love for you to contact me personally about your reservation. I am the Assistant General Manager and would be more than happy to help you with future accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.