My family and I are presently staying at the Marriott Towneplace Suites in Columbus, Georgia. I am so dissatisfied with the way in which this place operates. My chief complaint is Housekeeping. It is horrible!!! Our check-in date was 7 November 2009 and extended to the 7th of December. If we weren’t so busy with burial arrangements and such, I certainly would have relocated my family to another hotel. The onsite Manager is apathetic. The first day that we checked in, the stove was filthy and had burned food inside of it. Over the course of our stay, I have had to call the front desk on different occasions to request vacuum service, to have the trash can washed, properly clean the restroom etc. I became so extremely frustrated and disappointed with the Towneplace Suites that I decided to go next door to the other Marriott hotel (Fairfield Inn) and try and obtain a reservation there, with no luck. However, the attendant on duty assured me that she would contact the General Manager (Mr. Eric Morin/Towneplace Suites). I informed her that I had left a message on his voice service. After a few days, he saw my daughter in the front and told her that he’d received my message (so unprofessional). Management here speaks volumes about the Marriott.
Praiseworthy enough to mention is an employee that I encountered in this place which is a young gentleman by the name of Mr. Octavius Crowell (Night Auditor). When I phoned the hotel from South Korea to make reservations, his phone etiquette was outstanding, professional and what one would expect from customer service and a hotel such as the Marriott. My family flew in to Columbus, Georgia for the death of my brother and Mr. Crowell made me feel much better while I was on the phone with him making reservations for the Towneplace Suites because of his courteous attitude. My hat’s off to him for knowing how to treat customers. Other employees in this hotel should emulate him. He is by far the absolute best and surely stands out above the rest to include management.
I vowed not to ever stay here after the last time in July/August 2009. The maid service was not good then and a couple of the front desk clerks seemed a bit thuggish. But I thought that it had improved or Management had gotten better (obviously not). I have stayed with the Marriott in other states and the Columbus, Georgia Towneplace Suite location has to be the worst to date.
What resonates with me the most is the lazy housekeepers that obviously does the bare minimum in order to stay employed. I cannot pinpoint just one because there have been several during the course of my stay. My perception is that the maid service does a terrible job with the upkeep of this place. Not to mention that the Manager seems to care less about correcting problems for customer satisfaction. A customer should not have to constantly point out things that have not been cleaned. The manager has a lackadaisical attitude as well.
I am a Gold Elite member and is presently staying in #102 (2) bedroom suite (nearly a one month stay).
I felt compelled to inform the corporate office of the Marriott about how their property is being managed and maintained.
I seriously thought about using my Priority Club membership at one of the other hotels. If there are no changes in the cleaning service and care and concern for this property, I will definitely never stay at the Towneplace Suites (Marriott) in Columbus, Georgia again.
Thank you in advance for your attention to the issues at the Towneplace Suites.
- Official Description (provided by the hotel):
- Our all-suite, extended stay Columbus hotel is located near Ft Benning and the South Commons Softball Complex. We're also close to General Dynamics, St. Francis Hospital, and Aflac facilities as well as the National Infantry Museum, RiverCenter for the Performing Arts, Springer Opera House, and Coca-Cola Space Science Center. Our Columbus hotel features studio, one-bedroom, and two-bedroom suites. ... more less
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- Also Known As:
- Towneplace Suites By Marriott Columbus Hotel Columbus