Bed bugs!!!! We informed the front desk about our concerns that there were bed bugs in our room after our first night. We were assured that all bedding would be replaced with clean ones and maintenance would inspect the room for bed bugs and we would be moved if bed bugs were found! After returning from our son's basic training graduation, we were assured that the room was clean and bug free. After our second night, my wife was covered in bites. Some became infected and left permanent scars. Their parent company Marriott, the Hotel Management and their insurance company (Chubb Services) have been less then apologetic. Marriott Cares passes the buck to the hotel, the hotel doesn’t even acknowledge the issue and referred us to a claim with their insurance company Chubb services who like any insurance company, is giving us the run around.
Not a single one of the three has offered to reimburse us for our stay or replace our luggage that had to be thrown out in order to avoid contaminating our home. So, to summarize, we spent over $200 to be eaten in our sleep. Had to throw out two very good pieces of luggage and my wife has to live with the physical and emotional scars. SHAME ON MARRIOTT, THE HOTEL MANAGEMENT and INSURANCE COMPANY!!!!!!!!!!!!
As a frequent business traveler with Marriott Executive Platinum status, I would have thought my business and money were more appreciated. Boy was I wrong!
- Official Description (provided by the hotel):
- Our all-suite, extended stay Columbus hotel is located near Ft Benning and the South Commons Softball Complex. We're also close to General Dynamics, St. Francis Hospital, and Aflac facilities as well as the National Infantry Museum, RiverCenter for the Performing Arts, Springer Opera House, and Coca-Cola Space Science Center. Our Columbus hotel features studio, one-bedroom, and two-bedroom suites. ... more less
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- Also Known As:
- Towneplace Suites By Marriott Columbus Hotel Columbus