NO Southern Hospitality or Caring Business Ethics displayed by Rothschild Owner, What a disappointment!!!
I found a the Rothschild Pound House website on a Google search. The website is beautifully designed with inviting descriptions of the rooms, amenities and history. Highly anticipating a wonderful weekend getaway while attending a ceremony at Fort Benning (my husband is a retired infantry soldier) we chose to stay at the RPH based on the website.
Upon our arrival (3:00pm Saturday) we entered the main house, no check-in desk or attendant to be found. My husband began to call the phone number where we made our reservations and I began walking around and found "G" the relations manager in a back office area. She checked us in, paid and we were taken to our room “Few Street Suite”. Upon arrival we noticed the room was very “hot”. We brought in our bags and started looking for the thermostat to adjust the temperature to cool the room down. Could not find the thermostat and called the RPH to find out how to adjust the temperature in the room and to notify "G" how hot the room was– she stated the thermostat was in the hallway. The temperature read 79% but our room had to be hotter than that. ( just as a thought - if I was a Bed and Breakfast Inn owner and knew that my guest would be arriving on a hot day I would adjust the room temperature before there arrival ). To give the room a chance to cool down we decided to go to Longhorn’s for an early dinner. We returned to the room at about 7:00pm the thermostat had only gone down 1 degree. We decided to watch some TV and try to relax while praying the room would cool down so that we could get a good nights sleep. The TV was so small that you could not see it from the bed and on top of that it DID NOT have the “full movie” channels as described under the amenities listed on the web site. When we turned down the bed and DID NOT FIND “deluxe linens and premium bedding” as described under the amenities listed on the website. When going into the bath room we DID NOT find the “Bee Kind” collection of soaps and lotions by “Gilchrist & Soames” nor did we have “bath robes” in our room. These items were listed under the amenities section for what to expect IN your room and should be in your room upon arrival. To describe the room it was not decorated as the photo shown in the pictures on the website and was decorated with old used paper back books? It was so disappointing to have been charged $178.25 for this and on top of that it was 78% in our room. At 9:30pm it was still 78% I called and told "G" that we would not be staying the night at the Rothschild Pound House Inn because we were hot, tired and just wanted to go home (4 hours away) and try to get a good nights rest. At that point "G" offer to call an HVAC tech to take a look at the system. We just wanted to go home and told her we were packing our bags. I wanted to know how to receive a refund due to not staying the night because of the HEAT. "G" stated that she had already informed the owner "MP" about the situation but she was at dinner and a movie with her family. "G" stated that owner "MP" would call me the next day about the situation. I NEVER received a phone call or email from either one! When I would call to speak with the owner "MP" about the situation or to inquire what was going to be done about a refund "G" would tell me that “MP" is very busy homeschooling her children and she will call you when she has a free moment” . Just to let all of you know - "MP" NEVER called or emailed nor did "G" make an effort to call me. I put in a dispute with my credit card and received a full refund yesterday - this only took 3 months to resolve. (For this reason only is why I have waited to post my review, I wanted to be sure that I received a full refund back)
I think they should have "temp" A/C unit in each room that that each guest and adjust the temp in their room as needed. I also suggest to update the web site to reflect what your guest will actually receive & experience. This Inn has great potential but will need to improve room “amenities”, “room décor”, and "conditions" before they can expect someone to pay $178.25 for a room. Wished we had gone to a HOLIDAY INN we would have received BETTER service, amenities for LESS MONEY!
- Official Description (provided by the hotel):
- Beautiful historic inn made up of 7 historic houses, Victorian and shotgun cottages. Full New Orleans style breakfast is included in rate, as well as afternoon dessert reception. Our great restaurant, Vintage 222 is located at the inn and serves the best steaks, seafood and pasta in Columbus! We look forward to welcoming you to Columbus! ... more less
- Reservation Options:
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- Also Known As:
- Rothschild - Pound House Hotel Columbus