We host an event at this hotel every year - Friday night, all day Saturday. The hotel was renovated recently and my room on the 16th floor was very nice, very comfortable.
I had a teleconference Friday afternoon, the wireless internet was fast and the desk with ample electrical outlets was comfortable to work on.
Bell service was excellent checking in. Thank you Kenny for being the best year to year, and my new found buddy Jeff who did over and beyond what's expected.
The best thing they did and more hotels should do is putting electrical outlets readily accessible from the nightstand. I didn't have to rearrange the furniture or test my flexibility to plug in my cell phone charger by the bed.
Not very impressed with housekeeping. Forgot to leave a room service menu in the room. I called for one and an hour later, still no room service menu. I called back and a guy named Dylan apologized and said housekeeping should be up shortly. The phone rings and a lady wants to make sure that there wasn't one in the room - well, DUH, if there was one, i wouldn't be starving, would I?
I have long thick hair and used up most of the shampoo and conditioner. No replenishment. Really? I have to call for shampoo and conditioner too?
I was pretty much out of the room all day Saturday and didn't get back until close to midnight. I was very tired and almost asleep when there was a lot of loud door banging in my hallway. After about 15 minutes and right was I was deciding to complain, it stopped.
My Marriott Gold Elite profile says away from elevators. I thought my room was very far from the elevators until i woke up Sunday morning around 7AM to a weird sound... turns out to be the service elevator was only a room away. Then the door banging started again around 8:30AM. It was my next door neighbors with a lot of kids, with a connection to another room with more kids. The security latch was blocking the door from shutting so they can run back and forth to each other's room. The banging sound were actually the doors bouncing off the security latch as the kids ran in and out. So much for sleeping in... Went ahead and took my shower and got ready to leave. Housekeeping knocks at 9AM. If you want to sleep in past 9AM, don't forget your do not disturb sign. Oh well, it was time to pack up and get going....
Called for help with my luggage (mostly supplies from the event). Called valet for my car. After 20 minutes, no bell service. I just piled things on top of my 2 laptop roller bags and put over my shoulders as many straps as I can and dragged everything to the FAR elevator (my fault) and down the lobby. No offer of help from the two bell men that passed me by on my way to the front desk. I had to stop at the front desk because there's an extra charge for valet ("we had a glitch in the system"). I also told Brenda that I didn't know if anyone else complained about the kids running in and out of rooms and the doors banging - well, they knew about it because without me telling her what rooms they were in, she said "I'm sorry about that but they are checking out today". Well, that doesn't help me any.
The kids running in and out of the rooms were not their fault, but if they knew about it, they could have spoken to one of the adults from the two rooms - who knows, maybe they did.
My experience this year wasn't great. I'd say this hotel is between Average and Very Good. Sometimes the bad overwhelms the good and it's fresh in my mind.
- Official Description (provided by the hotel):
- Delight in a convenient Atlanta hotel near the airport and in close proximity to the convention center and downtown attractions. This Marriott Atlanta Airport Hotel is located less than two miles from the Hartsfield Jackson International Airport. ... more less
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- Also Known As:
- Atlanta Marriott Airport Hotel College Park
- Marriott Hotel College Park
- Marriott College Park
- College Park Marriott