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“OK hotel, Good rooms, Unfriendly staff” 2 of 5 stars
Review of Holiday Inn Atlanta-Airport - South

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Holiday Inn Atlanta-Airport - South
3.0 of 5 Hotel   |   4669 Airport Blvd., College Park, GA 30337 (Formerly Holiday Inn Select Atlanta Airport South)   |  
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Ranked #8 of 27 Hotels in College Park
Washington DC
1 review
“OK hotel, Good rooms, Unfriendly staff”
2 of 5 stars Reviewed January 31, 2008

I stayed at the Holiday Inn Select in December and January. Overall, the hotel is nice and affordable. It is minutes from the Airport, so makes a good place for transiting passengers. But don't expect any special treatment or courtesy if you are a business or long-term guest.
On the positive side, the rooms are spacious and clean. The hotel has a nice pool and a small fitness area. The conference rooms seem nice as well.
On the negative side, the Hotel does not seem to be very accommodating to long-term business or Platinum guests. The Reception Staff do not seem friendly. They never greet you and are not courteous. Twice the receptionist checked me in, while talking to someone on the phone without even greeting or looking at me. Overall, they seem fairly indifferent.
To recap, the Hotel is nice and affordable and has a good location. Just do not expect the staff to treat you as a valued guest. Probably because so many people and flight crews pass there daily.

  • Liked — Close to the Atlanta Airport.
  • Disliked — Unfriendly Reception staff.
  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
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240 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Greenville, SC
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 16, 2007

This hotel has a beautiful lobby, and since my preteen daughter was along we had sought a place with indoor pool (this was October). Our room was beautiful, clean, and comfortable. The pool was great - clean and warm, though in a much darker room than shown on the web site.
The staff were friendly, but we found service in the restaurant sloppy. Kids menu items were not, at either of 2 meals, fully supplied even after prompting, and they had to be reminded that kids eat free.
On the whole, a very nice place to stay.

  • Liked — Pool nice and warm
  • Disliked — Restaurant service
  • Stayed October 2007, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fairfax, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 5, 2007

We booked the room on Priceline....the first time we've used them and got a great rate however we were dismayed to see a "this room is designated a smoking room" sign by the door, as there was by every door in that hall that we could see. There had been no mention of requesting a nonsmoking or smoking room in the booking process. The room reeked of smoke when we opened the door so we called the front desk and were told that it was a nonsmoking room. The hotel had recently converted to all nonsmoking. We spoke to a member of the housekeeping staff who said it was because we got a cheaper rate on priceline that we were given that room . There were no rooms available to switch to so we were stuck with a mattress that smelled like smoke and kept the windows open all night. Luckily it was only one night. The room itself would have been quite acceptable if it had not been for the smell. I'm sure professional cleaning could have taken care of that problem, but they must not have felt it was necessary. Another customer spoke to us in the lobby. They were on the same floor and had the same problem.

  • Liked — conveniently located near airport and hotel staff was pleasant
  • Disliked — smoke smell in nonsmoking room was quite strong
  • Stayed August 2007, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 19, 2007

This was my first experience of a US welcome and it did not impress. The reception staff were offhand and did not advise me of any of the facilities etc. They barely told me where my room was. The hotel itself was nice enough for a one night stopover. Breakfast was good (staff in there were much nicer) and the pool was reasonable but small. Would stay here again but they need to brush up on their customer service.

  • Liked — Room
  • Disliked — welcome
  • Stayed June 2007, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Lyndhurst, New Jersey
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 19, 2007

Due to a flight cancellation I booked a room at this hotel at the last minute and was really surprised when I arrived. I was checked in and in my room within 5 minutes of arriving. The man at the front desk was really helpful. After a long day at the airport I stopped in the bar for a drink and the place was very clean and the bartender was very friendly. I also used the business center which had two computers and a printer. The room was very clean and very quiet. The hotel also runs shuttles to and from the airport every half hour which was great. I would definitely stay here again.

  • Liked — The room was very clean and quiet
  • Disliked — I have no complaints
  • Stayed June 2007, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
125 reviews 125 reviews
105 hotel reviews
Reviews in 83 cities Reviews in 83 cities
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed April 3, 2007

Booked here by a client and I must say, if I'd have had a choice I'd have said NO WAY. There were signs everywhere warning you to not open your door without checking first. And I mean EVERYWHERE. The elevator was keycard operated which is added security, but when you add in the signage, it appeared to me that they may have had some problems.

The rooms are small and mostly clean. The staff was just okay. But the part that would be bad for families was what happened to me while channel surfing. As I flipped through channels actually looking for news, what did I come across? Free porn. And we're talking hard core pornography. Just think if you're traveling with your kids and THEY happen to be channel surfing while you're showering or something. I think you might have some explaining to do, especially if your kids are small!

I wouldn't stay there again. And I told my client to never put me there again either.

  • Liked — Proximity to hotel
  • Disliked — Just about everything else
  • Stayed February 2007, traveled on business
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AK
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2007

Allen checked us in and we had a great time - the entire time! His personality will sell this hotel right from the start. After making us laugh we went to the bar for a couple of reasonably priced beers and bar food, which was delicious.
The room was spacious and met our needs - shower only - no tub.
Great having a hot tub - would have been nice if it had stayed open a little later!
Shuttle was easy to find and was a quick ride.

  • Liked — Allen checking us in and hotwire price
  • Disliked — The hot tubs hours
  • Stayed March 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Atlanta-Airport - South

Address: 4669 Airport Blvd., College Park, GA 30337 (Formerly Holiday Inn Select Atlanta Airport South)
Phone Number:
Location: United States > Georgia > College Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in College Park
#7 Business Hotel in College Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Atlanta-Airport - South 3*
Number of rooms: 190
Official Description (provided by the hotel):
The Holiday Inn Atlanta Airport Hotel is conveniently located off I-85 adjacent to Hartsfield Jackson International Airport (ATL). Our hotel provides guests with easy access to Atlanta's major businesses and attractions. In addition, the Holiday Inn Atlanta Airport offers complimentary shuttle service to the Atlanta airport. Our full-service Atlanta hotel is just minutes from countless attractions and shopping options, including the Georgia Dome, Philips Arena, CNN Center, Turner Field, the Georgia Aquarium, the World of Coke and Centennial Olympic Park. Atlanta corporate travelers will appreciate our Atlanta hotel's location near area businesses such as Coca-Cola, CNN as well as the Georgia Int'l Convention Center. Atlanta's Georgia World Congress Center is just eight miles away. Our hotel offers 3500 sq. ft. of event space with full catering and A/V services available. A 24-hour business center and free Wi-Fi are available to accommodate your business and personal needs. During your stay at our award-winning Atlanta hotel, enjoy premium amenities like an indoor pool with a whirlpool, our Nautilus-equipped fitness center and the American Brasserie Restaurant and Lounge, which offers a variety of favorites in a casual and relaxed atmosphere. Room service is also available for your convenience. Holiday Inn Atlanta Airport the best choice for comfort and affordability. ... more   less 
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Also Known As:
Holiday Inn Select Atlanta Airport South Hotel College Park
Holiday Inn College Park
College Park Holiday Inn

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