We booked 2 lodges, the first was great. Looked brand new, was clean, modern and very comfortable. The 4 people who stayed in this one got lucky and were very happy. Our other booking was not so good. Old and tired looking, not so clean and in parts falling to bits.
We should have asked to be moved and would have but as we were there for a wedding and didn't want to add to the stress of the occasion decided to just get on with it.
On arrival we were booked in for 1 lodge but not the other so maybe we got put into a lodge that was not ready
The weekend and wedding was fantastic and we all had a lovely time, thank goodness.
Luckily we were not in the lodge to much.
Go for the Oaks Lodge.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for taking the time to review our Holiday Park at Deeside.
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We have a range of accommodation available at Deeside to suit different budgets and preferences. The Oaks is a newer lodge which is reflected in the prices compared to our more traditional lodges.
Cleanliness is of high priority to us and we are sorry that you did not find this up to standard however, both lodges would have been inspected by the same housekeeping staff.
We are in the process of renewing several of the deckings and steps on our lodges and appreciate at the time of your visit there was slight wear on one of the hand rails. We can now tell you that this has been fixed and a new hand rail has been installed.
We value our customers feedback and will certainly look into the areas you have raised.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.