I don't recommend dealing with Blue Creek Cabins!! I recently rented a house with out-of -town friends for a weekend away. Though they advertised Wifi, an outdoor hot tub and cable, when we showed up, both the cable and internet were out. I needed to send a few last work emails before relaxing, so this was a big issue. After we called the front desk to ask how to get the internet working, they told us to call At&t and resolve the issue ourselves (exactly what I like to do on my vacation!) After over an hour on the phone, my boyfriend was informed that At&t was not, after all the internet provider for this house. So we call Blue Cabins back, and they finally told us the correct provider. Another hour spent on the phone and still no internet. Finally Blue Creek sends out a serviceman who was great and fixed our cable and internet. So fine, this issue was resolved.
All of us had been really looking forward to getting in the outdoor hot tub to relax. There was information on Blue Creek's site that said be sure to turn the heat on when you arrive and give the hot tub time to heat up. We waited and waited and the hot tub was still ice cold. So we informed the Blue Creek people the next day when we woke up and the hot tub was still cold, that it was having problems. We went into Helen at this point. When we returned at 5pm, no one had come to service the hot tub. We called back and they said they had informed the owner of the house to get a repairman. Hours later the hot tub repairman shows up. He said he didn't even get the call to service the hot tub until that evening.
Then we go the real story from the repairman. He said that this hot tub was and has been broken. He had come out recently to repair the hot tub and had told the owner that they needed a $200 part to fix it, and that the owner had declined to have it fixed. The repairman advised the owner to inform future renters that the hot tub was broken and give a discount on the rental, but the owner decided to ignore this fact.
So we called Blue Creek Cabins....again. At this point we were leaving the next day and had spent half the weekend on the phone dealing with their issues. And let me mention this house was not cheap at all. If I had wanted to deal with red tape all weekend, I could have stayed home!
I told Blue Creek that we needed some reimbursement of our rental fee for all the headaches, and that I was very unhappy that they knowingly rented a house with a broken hot tub without informing the guests. The hot tub was the big seller for us, and we could have rented a 100 other houses with working hot tubs. Blue Creek blamed the owner and offered us a free extra night stay in the house. We declined, as we had to go back to work on Monday.
I spoke Blue Creek the next week, and they offered us a $40 refund for our troubles. $40 refund!!!!!!! I told them that was absolutely unacceptable, and that we should be refunded one night's stay (especially since they offered us a free night.) They declined and put me off repeatedly. After numerous phone calls and emails, they finally offered us $100 refund; which was still well below the fee for one night's stay. I told them no, that we wanted a full night's stay refund. After avoiding me for another few days, they said that that was all we were getting. Tired of arguing, we took the $100. Awful experience...go ANYWHERE but here!!!
- Official Description (provided by the hotel):
- Blue Creek Cabins is a family owned business since 2003 and is the ideal place for a family vacation, family reunion or a romantic getaway. We also have space for up to 50 guests in our Blue Creek Event Hall to host your family, church or business meetings. Our luxurious, wood cabins are just minutes from picturesque Helen, GA and little over an hour from Atlanta and are known for outstanding mountain, river, creek and lake views and access. Most of our cabins come with private acreage (2-5 acres) and in our Blue Creek Development we offer you the possibility of touring our gardens and trails and fish in the bubbling Blue Creek and stocked trout pond. Our cabins feature: high-speed internet, High-def /Flat screen TV, Inside Jacuzzi baths, Hot tubs on the private deck, granite kitchen counter tops, saunas, pool tables, pin-pong tables, wood fire places, fire pits and much more. Hope to see you soon! ... more less
- Also Known As:
- Blue Creek Cabins Hotel Cleveland