We arrived late and everything was ready. The night clerk was friendly. The room was as described. We rented a two room suite with fireplace. During the night the gas fireplace stopped working. We reported it the next morning and they were unable to repair it so we switched to another room. The day clerk was helpful also. We were given a 10% discount by the GM, Victoria, because of the inconvenience. We found the property clean and well kept although it is an older property. Even though we had problems they were addressed properly. We liked the room and they had left extra towels in the room. The towels were very nice and absorbent. We had plenty of pillows and the beds were comfortable. Breakfast was what is expected for this chain. I had previously booked a room at this hotel but had to cancel at the last minute and although I had gone past the expiration time, they didn't charge me. I really appreciated it and we decided at the last minute to go on this trip and booked two nights to say thanks. I will stay here again on my next trip to the Smoky Mountains.
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- Also Known As:
- Quality Inn Clayton
- Clayton Quality Inn