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“Great with kids” 4 of 5 stars
Review of BEST WESTERN PLUS Ruby's Inn

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BEST WESTERN PLUS Ruby's Inn
2.5 of 5 Hotel   |   26 South Main Street, Bryce Canyon City, UT 84764   |  
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Ivins, Utah
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
“Great with kids”
4 of 5 stars Reviewed June 19, 2014

Stayed here in a suite with our daughter, son in law and two small grandchildren in the Ponderosa building. Rooms were dated, three stars but clean and roomy. Suite was odd in that we had separate room but shared their bathroom, in their bedroom. The people were most helpful and friendly and the buffet was surprisingly good. We previously stayed in the Park where I would stay again without children. Caution alert, get to dinner early as was recommended as with all the buses, it gets very crowed very fast.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 25, 2014
We are a great rest stop for a family vacationing in Bryce Canyon! We offer a variety of room types to accommodate what ever your situation may be! It is a great recommendation to visit the restaurant early and we can be in demand at peak dinner times!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,495 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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  • English first
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English first
San Jose, CA
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 17, 2014

The stay was fine except when we checked out there was a movie charge of 14.99. When we inquired about the charge at the front desk, the stuff said their record showed that we watched an exotic movie at night. Their record showed 9 pm, when we were at their restaurant for dinner. Then she said it was at 1 am, when we were already asleep. We talked to the manager and he suggested we forgot to turn off the TV. The manager took off the charge eventually but it was a super unpleasant encounter with the stuff overall. And the movie charge? Never happened to us at any other hotels, only at the special Ruby's inn.

Some random guy tried to open our door in the morning also, who is apparently not the cleaning stuff.
Sadly there are not so many options at Bryce. Hopefully there will be more hotels in the area, for the great National park.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
We are glad your stay with us was pleasant other than the movie charges. We are glad front desk staff was able to clear up the charge during your stay with us. There are many properties in the surrounding area, but none as close to Bryce Canyon National Park as us.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
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Travelers are raving about these Bryce Canyon City hotels

Georgetown, Kentucky
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed June 17, 2014

We stayed in a two room suite for one night. The room had a little bit of a musty odor. But it was clean and large. We liked the location close to the park. The pool was nice.

They let us check in early, which we appreciated.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
We are glad we were able to accommodate an early check in for you at Ruby's Inn. Our spacious rooms can be great for family travel! We are just one mile outside the gates of Bryce Canyon National Park making location hard to beat. Our indoor pool is a great respite during the family vacation!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2014

We were pleasantly surprised as we walked into Rubys Inn. Lots of history in this hotel and it's really cool. The rooms were very nice. We stayed at the Lakeview Lodge, which had a nice view of the lake. Beds were very comfy and rooms were very clean. We saw our neighbors but didnt hear them at all. We booked through Hotwire(be careful) but got lucky with this hotel. Staff was very friendly. The restaurants in the hotel aren't the best, because they have to cater to alot of people. Food options are limited in this area. Overall, I would stay here again in a heartbeat!

Room Tip: Request to be put in one of the lodges in the rear of the hotel. Too much traffic and noise near th...
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
We are pleased you enjoyed your stay with us at Ruby's Inn. We do have a lot of history in this area and enjoy sharing it with our guests. Our spacious rooms and comfy beds are a great respite from a long day of adventure in the park. We are glad you enjoyed the Lakeview Lodge, which is really beautiful this time of year!! We do have a variety of restaurants in the area for your dining selection, the Cowboy Buffet & Steakhouse, Ebenezer's Barn & Grill, and the Canyon Diner.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

We were having a conference in Garfield County, Utah and stayed at Ruby's using it as the base of operations for our conference and tours around the county. Ruby's pretty much is the last outpost before entering into Bryce Canyon N.P. There are two Best Westerns, a western style restaurant and show (Ebeneezer's), a gas station and a little tourist village. Basically the place is a tourist trap. That said the hotels were very nice. The conference rooms were good sized and had an area for coffee, tea, and snacks.

We were originally booked at the Best Western Grand but due to the terms of our group rate we were bumped over to the Best Western Plus Ruby's Inn. This made little difference to me as the rooms were cheaper and just as clean and quiet. The only downside was the lack of a fitness area. The Grand offered a really nice breakfast that was part of our conference rate which we were allowed to take in even though we were staying at the other hotel. I don't think this is typical however. We were not allowed to use the fitness area at the Grand either. Prices in the General Store were high but within reason for a tourist trap. All in all I'd recommend either hotel to anyone staying for business or leisure in Garfield County.

Room Tip: Like I said above there are two Best Westerns in town. Ruby's in (the original I think) and the...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
We are glad we could accommodate your group during your stay here at Ruby's Inn. We do have a great venue for conferences and meetings. Bryce Canyon National Park is just a quick jaunt away for easy access during the day for various trips or group excursions. Thanks for staying with us!!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, Maharashtra, India
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 17, 2014

Its a great place to stay when visiting the Bryce Canyon National park. Nice, comfortable and spacious rooms, ample space for parking. In-house grocery cum general store is a great place to shop for your daily needs as well as souvenirs! There are not many choices of restaurants around but remember you are in the middle of nowhere ... a place as remote and as Bryce ... Canyon diner is a decent place and Subway is not too far away either.

Overall a great experience!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
We are glad you had a great experience while here with us at Ruby's Inn. We do have a great onsite store, Ruby's General Store, that has a variety of grocery items, souvenirs and sundries. There are great shops just across the street at Olde Bryce Town as well. Thanks for staying with us!!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Senior Contributor
49 reviews 49 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 15, 2014

Very impressed with this hotel. Room was large and comfortable, and plenty of them, as it's a large complex, next to campground. We were in the end unit, so nice and quiet. The room could have been a little cleaner, but it was good considering how easy it is to get dirty in Bryce. Only complaint was the drain plug in the sink didn't work, but that's not big deal. Restaurant was excellent, great breakfast, although it was not included in the room rate. A little pricey for my likes, but highly recommended.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, June 18, 2014
Our rooms at Ruby's Inn are spacious and comfortable for family groups. We are glad you visit was quiet and enjoyable! We do hope you were able to alert staff to any issues with the room. We are glad that you enjoyed the Cowboy Buffet & Steakhouse and their newly revamped menu!!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,

Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ruby's Inn

Address: 26 South Main Street, Bryce Canyon City, UT 84764
Phone Number:
Location: United States > Utah > Bryce Canyon City
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bryce Canyon City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Ruby's Inn 2.5*
Number of rooms: 368
Official Description (provided by the hotel):
Best Western Ruby's Inn, the closest accommodations to Bryce Canyon National Park, is the perfect base for your exploration of scenic Southern Utah. We offer the finest accommodations and amenities in the Bryce Canyon National Park region. Ruby's Inn at Bryce Canyon is a destination in and of itself. Rubys Inn has 368 Spacious Guest Rooms, 2-Bedroom Suites, Non-Smoking Rooms, Color Satellite TV, Air Conditioning, Indoor and Outdoor Swimming Pools and Spas. At Bryce Canyon you'll enjoy horseback riding, ATV and helicopter tours, along with Bryce Canyon western experiences such as chuckwagon dinners, rodeos and more. You'll also find our General Store to be the largest, including an impressive selection of authentic Southwestern Indian arts and crafts including jewelry, pottery and weavings. Open All Year! ... more   less 
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Also Known As:
Best Western Plus Ruby`s Hotel Bryce
Best Western Rubys Hotel
Best Western Bryce
Bryce Best Western

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